How do I reset my security questions if I can't remember the answers and the reset option in my Apple ID account isn't available?

I don't remember my security questions or their answers. When I've tried to reset them, the option TO reset them in my Apple ID account isn't there. And for some reason I don't have a rescue email that could send me my answers. Help please!

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86842)

Similar Messages

  • How do i reset my security questions if i can't remember my password?

    How do i reset my security questions if i can't remember my password?

    Hello there, Charlee00.
    The following Knowledge Base article offers up the information you need in regards to your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Particularly:
    What should I do if I don't remember the answers to my Apple ID security questions?
    If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
    If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • HT201363 How can you reset your security questions if you can't remember the answers?

    Hello! my question is how can you reset your security questions if you don't remember the answers?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106484)

  • TS2446 How do I reset my security questions? I can't remember the answers to my old questions

    Okay so I made my apple I.d. Roughly 7 years ago and I just updated to the iPhone 5 and I can't make any new purchases and I just put a couple iTunes cards on this account. Now that I have money on this account when I make a purchase it asks me for my " security questions " that I can't remember due to spelling error possibly or just flat out can't remember. If someone could please help me
    <Email Edited by Host>

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT5622 How am I supposed to reset my answers to my security questions when I can't remember my answers to begin with and they are required to reset them?

    Exactly what the topic title says. I had a brain biopsy over the summer and I can't remember my answers.

    You're supposed to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96925)

  • What's the quickest way to reset my security questions because I don't remember my answers

    What's the quickest way to reset my security questions because I don't remember my answers

    http://lmgtfy.com/?q=How+to+reset+apple+security+questions

  • HT5312 How do I reset my security questions if I can't remember the answers?

    I can't remember my answers to my security questions.

    The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • How do I reset my security questions if I can't remember them?

    I am trying to log into my account and I forgot my security questions and I am needing to reset them. But how do I do that if I can't even remember them?

    Hello there, Charlee00.
    The following Knowledge Base article offers up the information you need in regards to your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Particularly:
    What should I do if I don't remember the answers to my Apple ID security questions?
    If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
    If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I can't find where to rescue my email so I can reset my security questions since I can't remember the answers

    I can't figure it out. I've been trying for an hour. I'm frustrated and I don't get why I can't find what I need. I just want to use my iTunes card. That's all!

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106674)

  • How do I reset my security questions? I can't remember the correct answers.

    I forgot the answers to my security questions, and can't figure put how to reset them.  I got my son an I pad for Christmas, but he can't start using my Apple ID until we answer the questions on his device.  Is there a way to reset these questions?
    Thanks for the help!

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75950)

  • How do I reset my security questions if I can't remember the answers?

    I've forgotten my security answers and when I try to reset them I'm asked for the answers... the ones that I don't know... How do I reset them?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • HT201303 How do I change my security Questions if I can't remember them.. :/

    Help me

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How do I change my security questions when I can't remember the answers I had

    How can I change my security question answers if I can't remember the answers? It keeps asking me to answer them but I don't remember and it won't let me buy anything on my new device?

    account security
    Please call apple @ 1-800-692-7753 in USA
    ask for the account security team
    you may want to add a credit card to your iTunes account  before calling; so they will have a way to verify your identity.
    Peace, Clyde
    check # for your country
    http://support.apple.com/kb/HE57

  • How do I change my security questions cause I can't remember mine

    I can't remember my questions how do I change them

    If you have a verified rescue email attached to the apple id then follow the article below to get an email to reset them:
    http://support.apple.com/kb/HT5312
    If you don' have a rescue email then you will need to contact AppleCare for assistance. Follow the article below to find the number in your country:
    http://support.apple.com/kb/HE57

  • Where can i go change my security questions if i don't remember my answers to the questions

    I have all these security questions and i dont remember the answers i put so what should i do

    Start with http://support.apple.com/KGB/HT5312 and if that doesn't workout click link at the bottom of that page.

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