How do I reset the visual voice mail indicator on the app?

I have no vmail in my box, but the icon on my Motorola Droid Turbo shows 1 message.  Is there a way to force a re-synch or reset the vmail counter?

Clearing cache and app data both did not fix the problem.  A power reset did. Thanks!

Similar Messages

  • Why is basic visual voice mail free on the Note 3 and 2.99 a month for the S4 ?

    Why is basic visual voice mail free on the Note 3 and 2.99 a month for the S4 ?

    I'm trying to reach these issues myself. There are a few different flavors of voicemail:
    Basic voice mail -- the kind you call in with your phone and press touch tones, like people used to do twenty years ago. Included with contract.
    Basic visual voice mail -- see your messages listed by caller, choose which one to play. Included with contract, but only on certain phones. The Note yes, Galaxy s5 yes, Galaxy s4 no.
    Visual Voice Mail -- the 2.99/mo version Verizon wants you to pay for. Has the features of 2, but also will transcribe your voice mails into text. Available on most phones because it is a Verizon app.
    iphone visual voicemail. Same as 2, for all intents and purposes. Has always been included because Apple established it as a condition for the carriers to be permitted to sell them.
    The mystery is number 2, what you are asking about. Though it is mentioned on a verizon comparison chart, 'basic visual voicemail' is not discussed in any verizon literature and I suspect most techs don't know about it yet. It seems to have been enabled with a kitkat update (version 4.4.4 of Android) that has been released on some, but not all phones. I think the way it worked is that users were given a free trial of the pay version of voicemail, but at the end of the trial were able to 'downgrade' to basic voicemail and keep that without paying.
    I also have an S4, and basic /no cost visual voice mail does not seem to be possible, though I have heard there may be some ways to make it work with technical workarounds. I have not confirmed any of these methods but they almost certainly would not be recommended by Verizon staff.
    To get back to your question, basic visual voicemail and what Verizon calls regular 'visual voicemail' are different products. The basic seems to be a recent product only available on some phones. The regular 'visual voicemail' is the pay service available on all phones.

  • Please remove the trial Visual voice mail and restore the basic voice mail functionality.

    Please remove the trial Visual voice mail and restore the basic voice mail functionality.

    To Disable Visual Voice Mail
    Sign in to your My Verizon online account. On left side of page find the drop down menu.
    Click to open menu, then go to change features and locate Basic Visual Voice mail.
    Locate the button Basic Visual Voice Mail and click the Red Remove Box.
    Scroll down until you see the listing: Basic Voice Mail, Visual Voice Mail etc. and click the Red Add box by Basic Voice Mail to add on this service.
    When you're done making changes click next at the bottom of the screen and then ok.
    Go into your device and set up your required Basic voice mail program. You may continue to receive an  error  message “new voice mail update" for a period of time”.   Hope this helps, GalaxyClass

  • How do i log out of visual voice mail on the S5

    some how my visual voice mail was shut off and now we turned it back on and it keeps telling me to log in but when i tap on the app it opens but wont refresh so i am wondering if i log out of it and then log back in it will fix it!?!?! Am i right or wrong on this?

    Egin,
    Let's get the visual voice mail back on track.  Please log in and out of the app to try and activate that service again.  Also, try clearing the cache from the application manager http://vz.to/1Dw5YO3.  Keep us posted.
    EmmaM_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • Text messages won't load, visual voice mail barely works, e-mail won't update

    I've had the HTC Rhyme for about two weeks. Last week I noticed my text messages were not loading. I I turned the phone off a few times. Still no text messages loading. I spoke with Verizon CS and they tried several solutions that did not work. I finally reset my phone and my text messages started loading again...for a couple of days. Exactly one week later my text messages are not loading again. I am not gonna reset my phone again. In addition to no text messages not loading, my visual voicemail works sometimes ( voicemails show up hours later). My aol email does not update. When I mentioned this to the Verizon CS they said "instead of using the phone's email setup, I should download the aol app from the Google Play Store. So, I downloaded the aol mail app last week. Since I had to reset my phone I had to download the aol mail app again. But, now I can't find the aol mail app in the Google Play Store. I am VERY dissatisfied with this phone.

        Sstelliott, I sorry to hear of the issue you are having with your phone and I’m here to help!
    Are you able to send text and picture messages? How do you know when you are not receiving a message? Do you get an error message? Are you able to access the Internet on your phone? Are you using a third party message app?
    Run the phone in safe mode http://bit.ly/tXe7I4 and have someone send you a text to see if you receive. I want to make sure a third party isn’t causing these issues.
    In regards to the visual voice mail, do you notice you have the delayed message when you’re in a certain area? Make sure airplane mode is disabled and that you’re able to access the Internet. Also, make sure call forwarding is disabled by dialing *73 send from your cell. You’ll hear a few beeps and the call will drop. Finally, update the phone by dialing *228 send and selecting option 2 to update. Once the update is complete make sure you power cycle the phone.
    The update should also help with the email issues. You mentioned you are unable to find the app in the Google Plat store. Go to the Play store and on the main page select the Menu key. Go to My Apps. There you should see the email app if you previously downloaded it before you did the hard reset.
    If you are still having issues after the troubleshooting step above, please post back and I’ll be more than happy to further assist you.
    John B
    Follow us on Twitter @VZWSupport

  • Having difficulty receiving visual voice mails droid x

    Greetings,
    I just learned that Visual Voice Mail is part of my calling plan, so I decided to switch over.  I was using YouMail before which I don't really like.  I uninstalled YouMail and configured Verison Visual Voice mail (message says correctly) through the messaging app.  There's a little lock icon on the visual voice mail app if that means anything.  I've been unable to receive a test visual voicemail so far.

        So glad you found the Visual Voicemail through Verizon Wireless, evadloop. I know it's discouraging when it's not working as well as you hoped, but don't give up yet! The first thing that comes to mind is that there would have been a Call Forwarding to YouMail set up before that may not have completely been turned off with the uninstallation of the app. Here's a great guide on how to use call forwarding, including how to deactivate it from your phone or computer: http://support.verizonwireless.com/how_to_use/caller_forwarding.html
    Once call forwarding has been disabled, it should be as easy as logging into the Visual Voicemail application on your phone. From a home screen, select App menu > Voicemail. If presented, enter the voice mail password then select Login. The Visual Voicemail password is the same as the standard Voicemail password. If you need to reset the Voicemail password, here's a great how-to guide: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=17076
    Once you've logged into Visual Voicemail and the call forwarding is disabled, you'll be receiving your voicemail notifications throught he Visual Voicemail application and enjoying this great feature.
    We're here if you need us.
    JenniferH_VZW
    Please follow us on Twitter @vzwsupport

  • All of a sudden all my voicemails disappeared in visual voice mail. Now today my visual voicemail is gone completely

    When I go to voicemail it just dials my voicemail like the old days with a flip phone. I am no longer getting voicemail notifications either. Called sprint and they said it was apple's problem and a software update was needed. Apple denied this and recommended a hard reset which did not work. They are going to call me back later with other options to try to fix it but this requires that I have another phone which won't happen till later tonight. Any tips? I'd like to get visual voicemail back and I'd also like my old voicemails too! Is this a sprint or apply problem?

    I was having the same problems as well as a few others and it really is a Sprint problem caused by the iOS 5.1 update. Apparently something about visual voice mail isn't 100% compatible with their system. They know about it and "are working on it" [eyeroll] but this is what I did to get mine working.
    Since I don't have another phone to use I used Sprint Chat on my laptop. I had them reset my voicemail server (or something - just ask them to reset your voice mail). They will ask you to power your phone off before they do that. Once you let them know the phone is off they will do something on their end then ask you to power the phone on again. Now - the tech I had on chat wasn't that great so at that point it still wasn't fixed so I was asked to call the tech support number from another phone and talk with "advanced tech" because advanced tech can't help if you call them on the phone that has the problem. So I got off the chat. Then I found some things online so once the voicemail was reset on Sprint's end this is what I did.
    Update your profile. Go to Phone keypad and put in ##UPDATE# [a.k.a. ##873283#] and press call. It will say "this will update your profile" and you press OK. Then when it's done it will say "profile updated" or something like that and you press OK. Then watch the upper left - in a few seconds it will say "searching" and when it says Sprint 3G the update/reload is done. Now you would think that's it but not quite.
    NOW you need to call someone and ask them to call you back and leave you a voice mail. Once someone leaves you a voice mail the visual voice mail should reappear. You might need a couple of voice mails for the reset to work but mine only took one.
    So in summary:
    1. Have Sprint reset your voicemail
    2. Update your profile
    3. Have someone leave you a voice mail
    4. It should be fixed.
    Hope it works for others.

  • Messages can't be deleted from visual voice mail

    Hello,
    When I delete a message on the visual voice mail (in my combox from Sunrise Switzerland) this message don't disappear, or it's deleted and come back in seconds and sometimes with the blue point marking it as non read!!!
    Some times the phone "freeze" when deleting a message .. wich is not deleted after a moment, some seconds...
    Someone can help??? I didn't anything on the net...
    My iphone is a 4S, IOS 7.0.2 but already didn't work with 7.0.0. With 6 ... no problem...
    Thank you in advance, patjuju1868

    I have exact same issue with verizon wireless in USA.  Issue happens abroad as well.
    Visual voice mail fine until iOS 7.0.2.  iPhone 4S.  1.5 years old.

  • I accidentally hit the REMOVE FROM LINE button on my Premium Voice Mail. How can I get it back? The only options I found was visual voice mails.

    I accidentally hit the REMOVE FROM LINE button on my Premium Voice Mail. How can I get it back? The only options I found was visual voice mails.

    TheAshburns,
    No worries, we can get you back on the road with the correct voicemail service. Just to be clear, did you want to readd Premium Visual Voicemail? If so, click the link and select question #7 for steps http://www.verizonwireless.com/support/visual-voice-mail-faqs/?lid=sayt&sayt=visual%20voic*
    SandyS_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • Is there free voice mail service? if so how do i get it to work? all i see when i click the voice mail icon is the accept/decline for visual voice mail and that says theres a charge?

    Is there free voice mail service? if so how do I set it up? When I click on the voice mail icon all I see is the accept/decline agreement for Visual Voice Mail and it said something about charges will be applied on my bill so I declined.

    Your Basic voice mail is a free required program for you if you do not want Basic Visual Voice mail (free) or Premium which is a paid service. Basic Voice Mail set up is free and easy to do.
    1. Sign in to your My Verizon online account.
    2. On left side of page in Blue letters find the drop down menu. Click to open menu then go to change features and locate Basic Voice mail and click the Red add button.
    3. When you're done making this change click next at the bottom of the screen and then ok.
    4. Now go into your device and set up your  Basic voice mail program. You may continue to receive an error message for a period of time “Visual voice mail update”, just clear and disregard.

  • I don't want to pay for visual voice mail.  How can I set my phone up for basic?

    The only thing that shows up is Visual Voice Mail, which will cost per message.  That's nonsense.

    Remove the visual voicemail ability in apps and programs/features in My Verizon.  You can also dial *86 or longpress your #1 on the dialer.

  • HT201401 My visual voice mail is not working. As soon as I touch the voice mail it dials it instead of displaying the visual messages.

    My visual voice mail is not working, is there something not turned on?

    The following from Apple Support has troubleshooting for voicemail problems including
    When tapping the Voicemail button, iPhone calls voicemail instead of displaying the Visual Voicemail list
    http://support.apple.com/kb/TS4430

  • HT2417 Visual voice mail is not working, problem is following the SIM chip

    Apple Iphone visual voice mail is not working, the problem follow the SIM chip. Standard voice mail is work

    Within My Verizon, after log in, you can go to "Change Features."  Check there to add or remove features like Basic Voicemail and Visual Voicemail. Make sure to save and confirm the changes before logging out. It may be that it just needs a kick-start.  Make sure to reboot your phone after that so that the changes take place.

  • My visual voice mail is not working..i have done all the steps that I have seen on here to do. When I call the voice mail it says that there is not a box set up and I need to contact my system administrator.

    My visual voice mail is not working..i have done all the steps that I have seen on here to do. When I call the voice mail it says that there is not a box set up and I need to contact my system administrator.

    I have had voice mail set up on my phone for 10 years. When I did the last iOS update before 7 I guess it wiped out my voice mail. Can I not set it up myself? I haven't changed my message in years.

  • How do you access visual voice mail?

    I have it, but don't get on screen notifications. I get an annoying email that I should log into my voice mail.

    I love the concept of visual voicemail, erikclaw!
    Are you already subscribed to Visual Voicemail services? If so, follow these steps in order to get visual voicemail installed on your Nexus. If you haven't already subscribed to Visual Voicemail, you can also do that from the Nexus.
    I hope we, as the community were able to address your concerns.
    Tamara H.
    Follow us on Twitter @VZWSupport

Maybe you are looking for