How do I resolve the Apple ID security questions for which I have forgotten the answers to access my iTune store account

How do I resolve the Apple ID security questions for which I have forgotten the answers to access my iTune store account? Please assist.

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

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  • How do I reset my apple id security question with out a rescue email

    How do I reset my apple id security question with out a rescue email?

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    Read here:
    http://support.apple.com/kb/ht5312
    If nothing works, either:
    Go here, ask for assistance:
    https://getsupport.apple.com/GetproductgroupList.action
    Or, call AppleCare & ask for "Account Security".

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    how to access my iTunes stores account?

    What exactly do you want to access/do with the account ?
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  • How can I reset my apple id security questions, if I have not set a rescue email account?

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    Actually, you'll have more luck contacting AppleCare Phone Support.
    http://support.apple.com/kb/HE57
    With the information you provided, I assume they can verify your identity and reset your account security questions.
    Kind regards,

  • HT201303 How Can I change my apple ID security questions

    How can I change my apple ID security questions

    For the price point of Apple products you'd think they would not charge extra for support. I just got off the phone with support and was informed I cant recieve any help outside of this forum link which was promptly sent in response to being unable to reset Apple ID security questions. Possibly, I will have to reset my password thus resetting the security questions.

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    claer from titel help me :'(
    idont remaber my Rescue email address
    how can i reset Apple ID security questions

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5622 I've been trying to reset my security questions lately because I've forgotten my answers.. But when I try to reset by clicking the send email thing, the email won't come. What do I do?

    I really need help, because I've recently bought a ITunes card and I'm trying to buy some songs but it won't let me cause I need my security answers so they know it's me but I have forgotten my answers and tried to reset the questions by clucking on 'Send email to reset' but I did it so many times and hasn't come at all!! I done it a few weeks ago and no email..
    What do I do?

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (89909)

  • I have an itunes account, and log in ok, but when buying an apps it asked for security answers to questions for which I have tried but cannot remember

    can anyone help I can log in to itunes, successfully, but when I try to buy anse app on ipod via itunes etc and it asks security questions I cannot remember what they are , have tried but no joy... help.. I cannot call support as I am deaf.

    Hello DreamCakes,
    The following article provides the necessary steps for restting your security questions.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Cheers,
    Allen

  • How can I get my apple id security questions sent back to me via email, I totally forgot the answers

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    (106549)

  • How can I reset my Apple ID security questions?

    I have had an Apple ID account long time ago. For some reason, Apple is now trying to assure if you're the owner of the account by asking the answers for your security questions. I had answered those questions long time ago, and I really do not remember what I had exactly written. I want to know how to reset the questions. I can access my account with no problem; I just can't update my applications in my Mac because they are requiring the answers for these questions. Many assistants have tried to help me, but they hang up the calls. I have checked everywhere through my account, and there is no link that indicates to reset the security questions. I would appreciate someone that could help me with this issue. Thank you!

    I have the same problem, they appear unable to reset them.Considering Apple rang me at home,so they have my number, contact me on my email and I have other Apple products it seems ludicrous that while I can reset my password and have done so already, they can't reset some obscure questions answered long ago and forgotten. No wonder Apple is losing market share. If it takes much longer I will sell the iPad and replace it with a Asus or Samsung tablet.

  • How do you reset your apple ID security question answers if you forgot them.

    So,my grandad had control over my iTunes account and knew all the security question answers which I have no idea what the answers are,and he died last year,so I have no way of finding out the answers. Every time I go to rest the answers, it asks for them, and because I have a new device, it's asking for them when I try and purchase something. Please help?

    Hi ..
    Follow the instructions from the link you posted from here >  Rescue email address and how to reset Apple ID security questions

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