How do I restore iphone 5C when I can't get to settings to turn off Find My iPhone?
My daughter can't remember what passcode she put in her phone and when I go to do a restore, it says to turn off Find My iPhone, which I obviously can't do because we can't get in to the phone.
http://support.apple.com/kb/HT1808
You will have to restore the device
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I updated my wife's iPhone 4 to IOS 7. While trying to setup the new installation, I get the message " Find My iPhone must be turned off before Phone can be restored. Go to iCloud Setting on your iPhone and turn off Find My iPhone before restoring your iPhone". The problem is that that option is not available on the phone at this stage of the set up.
Any suggestions?I tried that but I still got the message "Unable to verify account information." I saved it anyway and when I go to the Exchange email account it says "Cannot Get Mail" "The connection to the server failed." We are running Microsoft Exchange 2010 and I was always able to sync my calendar and email before I upgraded to IOS 6.
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How do I delete iCloud account to change apple id, when iCloud demands password from defunct account to turn off Find my iPhone? I read all the replies that ignore this gotcha.
Hi tony.vidmar,
The article linked below details a number of troubleshooting steps that can help get signed out of your old iCloud account on your iPhone.
If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/en-us/HT203828
Regards,
Allen -
help, i need to restore my phone, I keep getting an error to turn off find my iphone, I can't get into the phone b/c my daughter change the password and doesn't remember what she changed it to.
Remove an iOS device or Mac on which you can’t turn off Find My iPhone
If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.
Note: If you have an iOS device, you can also remove your device by first erasing it—just follow the instructions below to remove a device you don’t have. You can later restore the device from an iCloud or iTunes backup.
Turn off the device.
Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device. If the device comes online again, it will reappear in Find My iPhone. To make sure your device doesn’t reappear, turn off Find My iPhone on the device (follow the instructions above to remove an iOS device or Mac), or if you have an iOS device, you can erase it, then remove it (follow the instructions below to remove an iOS device you no longer have). -
I just updated to iOS7 and an old appleid popped up. My old password is not recognized so I can't delete the account or turn off find my iphone. The old appleid is linked to an email I don't have anymore, and answers to my security ?'s aren't recognized. Is there any way I can reset my account to my new appleid? This has happened to every iphone and ipad in my family that has updated to iOS7.
Hi mabaker2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
Cheers,
- Judy -
How do I reset my Iphone if the person i bought it from did not turn off "find my Iphone"
I bought an Iphone from someone since my old one broke and my 2 years are not up yet. I want to reset it but itunes says to turn off find my iphone first but it doesn't let me without signing in to that person's account which I do not know.
iCloud: Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7 -
Find my iPhone is activated on my device. My device is locked. iTunes is prompting me to access my iPhone even though Im locked out of it to disable find my iphone before I can use the backup???
Can anyone help me with this?
Wonder if this has anything to do with iOS7 installation?iOS: Forgotten passcode or device disabled after entering wrong passcode
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My iPhone 4 screen stopped working. The phone is still on but the screen is not working at all, it is juts black. I was told restoring my phone might solve this problem so i plugged it into iTunes. When I click on the restore iPhone button a message popped up saying I needed to turn off 'find my iPhone' in phone settings for the restore to be go ahead. Problem is I cant access my phone!
I went onto my cloud account to see if i could do it from here but it doesn't seem to be doing anything. Any ideas?From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.
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How to turn off find my iphone without knowing icloud password
I just bought an Iphone 6+.
Backed up data and settings from old Iphone 5 onto Itunes and used Restore on new Iphone 6+ but contacts from old phone did not appear on new phone.
Tried backing up data from old Iphone 5 again onto Itunes. However, when I tried to Restore again on Iphone 6+, I got a message saying I need to turn off Find my Iphone. Unfortunately, Iphone requires Icloud password in order to turn off Find my Iphone feature and I am locked out of Icloud due to too many failed attempts. I also cannot use the Icloud account associated with the old Iphone 5 as I cannot remember the answers to the security questions and I do not think I entered an alternate email address.
Anyway, short of wiping my new Iphone 6+, is there any way of turning off the Find My Iphone feature without keying in a icloud password?
On another note, I tried erasing all data and settings but could not because I had to key in a Restrictions passcode and I do not even know how a Restrictions passcode even got into my new Iphone 6+!. 1 way I am trying now is to key in my normal passcode wrongly more than 10x so that whole phone will be wiped but I am now at the stage where I have to wait 1 hr before entering another wrong passcode.
If anyone knows how to contact Apple so that I can ask them to reactivate my icloud account so that I can try some more passwords, that would be helpful.Try this support document for information on how to contact Apple and account security. Apple ID: Contacting Apple for help with Apple ID account security
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Cant restore iphone, Turn off "find my iphone" and i have "no service"
I recently got my new iphone 5 and I installed the new IOS 7 from my PC, my iphone worked fine, with service and everything.
I restored my iphone from my old iphone 4 backup on my pc, and now I dont get a PIN code question when starting, cant turn off icloud or "find my iphone" that is required to restore my iphone to a clean slate.
Whats should i do?
I have tried following:
- Airplane mode
- Turn off and on iphone
- Turned off iphone with the dubblebutton execution
- tried turning on PIN code in the settings ( the button is all grey when I try)
- Tried restoring it from PC and on the phone itself ( requieres to turn off "find my iphone, wich i cant )Did you get this figured out? I'm having hte same issue
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HT201365 how do I turn off find my iphone?
I'm trying to restore a backup, but I keep getting a request to turn off Find My iPhone. It says that I should go to iCloud Settings and turn off Find My iPhone. However, on the iCloud Settings, Find My iPhone is greyed out.
I don't want to restore my iPhone to factory settings and Restore from backup because I get an error message at the end (saying that either the device - 4S - is not compatible or the backup is corrupt). I restored it once to factory setting and then managed to restore from an old back up (April). Now I'm stuck at this point. Why is it so difficult to find simple instructions from Apple?Welcome to the Apple Community.
What happens if you try to delete the iCloud account instead of turning off find my phone. -
I have a restrictions passcode on my son's phone. I had recently changed the code and now what I thought was the new code, isn't working.
I need to restore the phone, but it won't let me until I turn off "Find my iPhone." I can't turn that off without a passcode.
Please help!Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
You'll need to use the instructions in the link above to put it in recovery mode. -
HT1414 I forgot my password I cant restore because I can't turn off find my Iphone
I forgot my password. I can't restore the settings because I can't open the phone to turn off find my Iphone. What can I do?
If you have Find My Phone enabled then:
Is Find My Phone turned on?
You'll have to login to iCloud.com, from any computer, locate, then erase your phone. Once done, restore from backup, if you have one.
That's the only way for you to fix this. -
ICloud has my old email address and will not let me turn off "find my iphone".
I am in the process of restoring my Iphone, but in order to do that I have to turn off "Find My iPhone." the ICloud email is old and I dont have the password to access it anymore. I use a new email. How do I turn off Find My iPhone and restore the phone?
iCloud: Change your iCloud password
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How can I turn off find my iPhone to restore when it won't let me into my phone settings.
I went to use my phone last night and suddenly it says activation is required (which I'm not sure I understand alone) but I began to go through the steps and it says it can not activate because the beta has expired and I need to do a system restore. So I proceeded to do the system restore by plugging into iTunes and it tells me it cannot do a restore unless I turn off find my iPhone but my phone will not allow me to look at any settings other than my wifi settings in its current state. How can I turn this off to proceed and what is going on with my phone in general?
Force it into recovery mode to restore it as explained here: If you can't update or restore your iPhone, iPad, or iPod touch. Sometimes you have to do this more than once to be successful. After restoring, you'll have to restore an existing backup, if you have one.
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