How do i restore my blacked out iphone 4 on itunes on my laptop if it tells me i need to turn off find my iphone first but cannot do that because my screen is blank?

how do i restore my blacked out iphone 4 on itunes on my laptop if it tells me i need to turn off find my iphone first but cannot do that because my screen is blank?

Login to your iCloud account from the computer, go to Find My Phone, and remove the iPhone from the devices list.  Then proceed to restore.

Similar Messages

  • HT1414 My iPad is disabled because I couldn't remember the password.  I can't restore it because I have to turn off "Find My Phone" first.  Since it is disabled, I can't do that either.

    My iPad is disabled because I can't remember the password.  I cannot restore it because in order to do that, I need to turn off "Find My iPad."  I cannot turn that off because the iPad is disabled.  I don't know what to do. 

    I had this problem. One day I went to use my iPad and it said disabled... I went to itunes to restore it and I got the same message you got to turn off Find My iPad but couldn't because I something was wrong with my password. My iPad only uses Wifi and I noticed it wasn't connected to my wifi (yet, I'm at home) so I couldn't go to iCloud and wipe it. I did find this to be helpful and now I'm back and running:
    Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

  • I need to turn off 'find my iPhone' so that I am able to restore my phone but my screen is not working. I logged into my iCloud but was not able to turn it from here. How do I do this?!

    My iPhone 4 screen stopped working. The phone is still on but the screen is not working at all, it is juts black. I was told restoring my phone might solve this problem so i plugged it into iTunes. When I click on the restore iPhone button a message popped up saying I needed to turn off 'find my iPhone' in phone settings for the restore to be go ahead. Problem is I cant access my phone!
    I went onto my cloud account to see if i could do it from here but it doesn't seem to be doing anything. Any ideas?

    From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.

  • How to I fix a blacked out iPhone

    How do I fix a blacked out iPhone
    And I don't know how to fix it
    Can you help me?

    See Here for  >  Frozen or unresponsive iPhone
    Try this First... No Data will be Lost..
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...

  • How do I set/reset my passcode? I am locked out. I can't restore because I get a prompt that I need to turn off "Find my phone". I'm in an endless circle of frustration.

    How do I set/reset my passcode on my iPhone 6 Plus?
    I am locked out and don't have a passcode (at least I don't recall setting one)
    I can't restore from backup to reset my pC because I get a prompt that I need to turn off "Find my phone" to restore.
    I'm in an endless circle of frustration.
    Any help on this matter is appreciated.

    Hi Nancy,
    Follow the instructions here >  iOS: Forgotten passcode or device disabled after entering wrong passcode

  • HT1212 I need to unlock my iPod. I tried restoring it but a pop up box says that I need to turn off Find my iPod in my iCloud setting, but how am I going to do that when I don't know my password?

    I need to unlock my iPod. I tried restoring it but a pop up box says that I need to turn off Find my iPod in iCloud settings,  but how am i going to do that when I don't know my password?

    http://apple.stackexchange.com/questions/105166/find-my-ipad-setting-prevents-re store/105192#105192

  • I'm updating my iphone 3gs but cannot activate it because the message" there is no sim card installed in  the iphone you are attempting to activate", appeared. I've already disconnected my iphone and reinserted the sim,still nothing happened.help!i'm upda

    Ii'm updating my iphone 3gs but cannot activate it because the message" there is no sim card installed in  the iphone you are attempting to activate", appeared. I've already disconnected my iphone and reinserted the sim,still nothing happened.help!

    this problem startedwhen i tried to restore my i phone to original version ,when i had resoterd it said connect to itunes when i connected to i tunes it said no sim card installed so it cant be activated ,and now am stuck.i cnahged my simcard 3 times!!!

  • Need to erase all content on my iPhone but wifi is dead and iTunes says i need to turn off find my iPhone, please help

    need to erase all content on my iPhone but wifi is dead and iTunes says i need to turn off find my iPhone, please help

    You do not need wifi to erase the content of your phone. Go into Settings>iCloud>Find My iPhone>OFF.

  • Phone is locked/disabled (cannot remember passcode) but cannot restore becasue itunes says i need to turn off find my phone on icloud but i can't get into my phone to do that, HELP

    Phone is locked/disabled (cannot remember passcode) but cannot restore becasue itunes says i need to turn off find my phone on icloud but i can't get into my phone to do that, HELP

    Follow the directions here to force the phone into recovery mode & restore it:
    http://support.apple.com/kb/HT1808
    This will remove the passcode.

  • I need to do a factory reset, but it says that I need to turn off "find my phone" and I can't do that because my screen is black

    I would really appreciate it if someone could help me turn off "find my Phone" through the computer.  My screen is black on my phone and I just need to do a factory reset.
    Thank you

    Hi patti273,
    Welcome to the Support Communities!
    The following article will show you how to remove your iPhone from "Find My Phone"
    iCloud: Remove your device from Find My iPhone
    http://support.apple.com/kb/ph2702
    I hope this information helps ....
    Happy Holidays!
    - Judy

  • I had to change my apple ID due to someone else using it and changing the password, so now i can't sign out of icloud as the email is wrong and i dont have the password to turn off find my iphone. Help!

    Basically, someone was hacking my apple account for a while and kept changing the password so i kept resetting it, now i've had to change my email as icloud still wouldn't accept my new passwords - even after being updated. Now i can't sign out of icloud due to it being the wrong email and an unknown previous password, as i can't turn off find my phone.ipad. How do i solve this without losing everything as i can't just delete the account and the usb ports on my laptop have gone so i can't back up to my laptop. I'm running completely on icloud but desperately need it to update so i don't lose all my uni work as well off my ipad.

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID and that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.
    This is answer is provided from my own database of boilerplate responses and the content was last reviewed and tested on: 2014/05/23

  • My husband purchased a Mac and without doing anything, it is picking up my itunes library.  How can he get it to recognize his instead? I was told I needed to turn off wifi sharing in mine, but can't find out how to do that.

    What a ding dong, I put my entire question in the subject line.  First time user, sorry.  My husband purchased  desk top Mac, and without importing anything via USB cord, it automatically is picking up my itunes library. He closed out, and signed in with his user id and password, and it still will only pick up mine.  Someone told me it is because I have turned on "share wifi" in my itunes account, and need to turn that off first, but cannot figure out how to do it.  Any suggestions?

    You either have an incredibly complex computer setup or I think you are confusing terminology here.  If you have iTunes set to share your library with others in your iTunes preferences then other computers in the area will see it as an item when they are running their iTunes and have it set to check for shared libraries.  Your husband is probably seeing this when running iTunes on his computer.  You can disable this sharing on your computer and/or he can set his not to pick up shared libraries.
    By the way, an iTunes account is something you log into when you want to buy something from Apple.  On your computer it is simply your iTunes collection or your iTunes application.  So you need to turn off sharing in your iTunes application preferences.
    Your husband is seeing "his" iTunes collection when running iTunes, but it is possible he doesn't have anything in it if it is a brand new computer.

  • HT1212 Hello, I need to fix my iPad Hello, I need to fix my iPad because of a password failing. I know that because of a password failing. I know that I need to restore it; but it says I need to turn off Find My iPad... Any advice? I have IOS 7 on it by t

    Hi!
    I need to fix my iPad on IOS 7.
    It has the password locked and says connect to iTunes I did, and synced it. Also tried to restore with backup from last May.
    I know how to get it restored so the password fixes but...
    The computer says "Turn off Find My iPad before restoring"
    If I can't access the iPad's Settings how will I turn it off?
    Please! Help! 

    It also may take a bit for Apple servers to update your information. You are sure it is this iPad that you removed from your Apple ID?
    I would wait an hour or so and try it again. You may want to put it in Recovery Mode:
    http://support.apple.com/kb/HT1808?viewlocale=en_US&locale=en_US

  • I have an iPod 5, i have forgotten my passcode, i know how to restore but it is saying i need to turn off find my iPod inside the device i can't use! HELP!!!!!

    please somebody smarter than me help and this is worst case senario. Except its real.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • How do I reactivate the Icloud screen without the password, need to turn off "find my phone" to unlock it

    I need to unlock my Iphone4 to change the SIM for roaming, provider has ok"d and activated it with APPLE, I need to find a way to unlock the "Find My Phone  feature in Icloud,, The user name and password I used for Icloud have long been forgotten (have tried many combinations) to no avail, my recently reset ITunes user name and password works for all other apps but not Icloud, I therefore am unable to deactivate the lock on the phone, when trying to completely delete Icloud it still is asking for the old unknown password. can anyone help please or should I scrap the phone and by another brand!!!
    I would also like to find a way to delete all my photos from Albums, another draw back with IPhones.

    johnfromrosemount wrote:
    I need to unlock my Iphone4 to change the SIM for roaming, provider has ok"d and activated it with APPLE, I need to find a way to unlock the "Find My Phone  feature in Icloud,, The user name and password I used for Icloud have long been forgotten (have tried many combinations) to no avail, my recently reset ITunes user name and password works for all other apps but not Icloud, I therefore am unable to deactivate the lock on the phone, when trying to completely delete Icloud it still is asking for the old unknown password. can anyone help please or should I scrap the phone and by another brand!!!
    You have multiple AppleIDs?
    Did you try the AppleID & password you use to login/post here?
    I would also like to find a way to delete all my photos from Albums, another draw back with IPhones.
    Just delete them from the album.
    What is a drawback? That you can delete items from albums?

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