How do I return a bad app and get a refund ?

Hello,
I've recently purchased the application Tagalicious from the Mac App Store. Unfortunately this app does not work as from the moment I open it a window appears telling me "Failed to load your music library". The help menu tells me I have to have iTunes opened in order for the app to work. I have iTunes opened all the time.
Also there is no answer from their support line.
I would really appreciate it if this app is taken from me and a refund is issued back into my account as I believe this app does NOTHING that it said it would do.
Thank you very much in advance.
I am sending you a screenshot with the current app status:

You will recieve an emailed receipt from iTunes a few days after buying the app. Use the Report link in the receipt to start a conversation with iTunes Support regarding the issue.

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