How do i stop muting people during my conversations? i don't mean to hit mute but it always happens. can i turn down the sensitivity?

how do i stop muting people during my conversations? i don't mean to hit mute but it always happens. can i turn down the sensitivity?

The iPhone includes a proximity sensor which puts the screen to sleep or turns it off when the iPhone is held to your ear and face during a call.
Do you have a screen protector installed and/or are you using a case that might be blocking or partially blocking the proximity sensor?
If you are using a case, remove the case before the next call. If the same does not occur without the case, you need to get another case that doesn't block the proximity sensor.

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