How do I troubleshoot "open print cartridge door, clear jam and press ok" ?

I have opened the cartridge printer door, by lifting the top glass compartment and removing the 6" by 3" black cover....I do not
see any jam? which is the error message I am getting....I have removed the rear piece, the front trays and even with all the light
now shining through the machine I still don't see a jam?? I have wiped alot of ink (with alcohol) from the cartridge mechanism area, because it would almost appear that it is getting stuck.....Pls help...very fustrated, lots of work to do and can't do anything till I solve this problem
HP Officejet Pro 8500 Premier

Hi BJordan,
You can try following some other steps here - Paper Jam
If still fails, then have this printer serviced and replaced. You can call HP Tech Support.
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Cheers!
* If this post has helped you, the White Kudos star on the left is a great way to say thanks!
* Please mark Accept As Solution if it solves your problem so other users can benefit as well.

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