How do I Uninstall Adobe PSE9? All I get is an error message, "Error 1316. The specified account already exists". Then the Unistaller rolls back and the program just sits there, partially uninstalled and unusable.
I have upgraded to PSE13 and want to unistall PSE9. When I try to do this all I get is an error message, "Error 1316. The specified account already exists". Then the uninstaller rolls back and I am left with a partially uninstalled version that is unusable. I tried to reinstall the software from the original PSE9 disk but all it tries to do is uninstall the version already on my computer, and this then does the same thing as noted above. How do I completely uninstall PSE9?
See here:
How do I remove older versions of Photoshop?
Similar Messages
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I am a new Creative Cloud Subscriber. I tried to install Acrobat XI Pro and received an error during the installation. I contacted support, and they had me uninstall the partial installation of Acrobat XI, and then reboot the machine.
After the reboot I attempted to install Acrobat 11 from a full version that I downloaded from the Adobe website, based on the information provided to me by support.
That did not work and while the software was trying to uninstall Acrobat X I received an Error 1316, and it quit.
Now when I try to remove Acrobat 10, I get the Error 1316 The specified account already exists.
What do I need to do to uninstall Acrobat 10 and Install Acrobat 11.
EJYou will need to repair AA X before you can uninstall it. AA XI typically breaks part of prior versions in that removal of AA XI, removes those parts of XI the overwrote parts of X and thus X is broken.
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My Gmail won't send messages. I used the activity doctor to check what was going on and it lists 2 gmail connections. The first seems to be fine with green light. The other just sits there with spinning wheel trying to connect. I'm not sure what that means but it seems to be hanging up my mail from sending. Please help. Bob
Gmail Settings
For the SMTP, try using Apple Token instead of the password.
Mail Server Information -
This is not just problem sites like gmail or yahoo. Every site I go to is having this same problem. Window pops up asking to "remember password for x on x" and I press the "Remember Password" button and nothing happens. The popup just stays there like it didn't register my response. Finally I close it and ultimately the password is not saved. It's clearly a bug but I can't figure how to fix it. Any suggestions?
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.<br />
Rename the files key3.db and signons.sqlite in the Firefox profile folder.<br />
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.<br />
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.<br />
If that has worked then you can remove the renamed files that are no longer needed.
See:
* "Troubleshooting" in http://kb.mozillazine.org/Password_Manager
* http://kb.mozillazine.org/Profile_folder_-_Firefox. -
I am running WIndows7. I boot up load itunes and it runs fine.. all aspects.
When I close it down and try to get back in later it just sits there. It won't work until I reboot the computer.
I have updated and reloaded several times. NothingLet's see whether this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?
If that works, make sure you do this below to prevent same problem after restarting windows:
Go to. START button, type in
MSCONFIG
Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows. -
I installed premiere elements but i cannot open it. i get a message saying that the program is initializing but it wont open. it is a new program. i uninstalled and reinstalled it twice with the same result.
if you see an error message, post a screenshot (if it's in english) or a quote of it (if it's not).
otherwise, reset your preferences -
adobe media encoder: https://forums.adobe.com/thread/1713540
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop: https://forums.adobe.com/thread/375776
photoshop elements: http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
if that fails, uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. -
My computer was hacked using a softbank pocket wifi, I had to install an earlier version of the disc provided for my mac reset my user password and I still need to recover my administrator password that was altered. I have lost all of my applications already existing on my mac including iPhoto, and all other applications. I am wondering how to get them back? I am in Japan and I have proof of purchase in my iTunes, but on my computer all the allplications are blocked. I have no idea what to do to get them back. It is very annoying.
Thank you for your help.
Erika K.Reinstall from the original source - the restore disks that came with the computer or from the App store if the computer did not come with disks
LN -
does anyone know why my iphone keeps switching all of my alert tones and ringtones assigned to contacts? i restored it and it still keeps doing it and now when ever i get a txt or a phone call the tones just sound terrible. how do i fix this?
Your only chance is setting it up as new device without using the latest backup afterwards, which you already did.
If this does not work, you should get it serviced:
Apple - Support - Service Answer Center
How to back up your data and set up as a new device -
I'm trying to upgrade my OS in my iPhone. In iTunes, I backed everything up, then hit upgrade. All I get is This version of iTunes is the current version. How do I override that and download OS 5.0?
You cannot override it.
What version of itunes do you have?
You need itunes 10.1 or higher to get ios 4.2.1 which is the latest available for the iphone 3G. -
hi so my payment was declined in itunes store and i dont know how to fix this problem,but all details entered correct....so whats the story?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Hello!
I've had the student version of the Adobe Creative Suite 5.5 Design Premium software for several years now.
When I received my Windows 8 computer I installed the software with no issue.
Last week when I tried opening Photoshop I get the following error: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I deactivated and uninstalled the entire Creative Suite then reinstalled it. I am able to open the other programs, but still receive the same message for Photoshop.
What can I do?I found the issue was with the Nik Filters I was using. The filters were messing with Photoshop's initializing. I uninstalled and reinstalled the filters and now Photoshop works like a charm.
It appears this forum is dead?!
Thankfully, I was able to troubleshoot on my own and figured out the problem... -
I connected an external monitor to my MacBook Pro, but it doesn't open any programs. It Just sits there with a blank screen. How do I get it to open programs and act like a monitor?
Dear Jean:
It sounds like you are trying to get your external monitor to act as the primary viewing screen. For example it would have your Doc, Icons, Etc. In order to make the external monitor the primary screen you have to:
Open System Preferences.
Choose the Displays Icon
There will be several tabs to choose from pick Arrangement
Drag the toolbar to desired display
Let me know if this helps at all!
Lance -
My Firefox is not working (All I get is a blank white screen with the firefox logo. If I have to reinstall Firefox 3.66, how can I transfer my old profile to the new installation?
== This happened ==
Every time Firefox openedDavid. Thank you very much. The problem was not with the canvas but rather the Viewer. But the solution was the same. Somehow, the Viewer window was re-set to Alpha. I changed it back to RGB.... and the picture is back. These issues are often very simple.... but they can drive you bats if you don't know the answer. Very grateful. Tim
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While installing Acrobat XI Pro, the installation automatically rolls back and I get the message "The wizard was interrupted before Adobe Acrobat XI Pro (11.0.07) could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again." How to resolve it.
How do I modify the system.Hi Rgardezi,
The only reason why Acrobat installation fails and throw this error message is when there are some services running in the background causing the installer not to complete the installation. My take is try the following steps and suggest if you were able to install the products or not :
1) Navigate to control panel and confirm that there is no line Item that talks about Acrobat. If you see Acrobat XI listed there, please remove them.
2) Perform a selective Start up using the steps mentioned in this link.
Please suggest if the above mentioned steps were able to resolve the query for you or not.
Cheers,
Kartikay Sharma -
I installed Elements 12 because my version of Photoshop (CS5.1) is not compatible with Yosemite. Now the Adobe Application Manager will not search for updates for any of the programs in CS5.5 that I have. How do I fix this?
'''Except 8.0.x version also supported version is 3.6.24 '''you can find it here:
http://www.mozilla.org/en-US/firefox/all-older.html
check the system requirements:
http://www.mozilla.org/en-US/firefox/3.6.24/system-requirements/
see also:
[https://support.mozilla.com/en-US/kb/Installing%20a%20previous%20version%20of%20Firefox Installing a previous version of Firefox]
thank you
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