How do I uninstall/reinstall Creative Cloud in it's entirety?
Recently Acrobat XI stopped printing to pdf. (It allows saving as pdf fine, but will not print to pdf.) I tried uninstalling Acrobat via an uninstall utility, (Revo) then downloading another copy and reinstalling, but it still would not print to pdf. Someone advised using the "Adobe Reader and Adobe Acrobat Cleaner Tool (AdbeArCleaner_v2.exe) to completely remove the installation. I foolishly failed to notice that this utility was for stand-alone installs only, not one part of Creative Cloud. It removed Acrobat from my computer, but it shows as still installed via Creative Cloud, and I can't download another copy to reinstall. (I haven't tried to install Acrobat as a stand-alone download trial as offered elsewhere, but assumed in my case I have to use a Creative Cloud version for whatever reason. At this point, the safest thing to do may be to uninstall the whole thing, then reinstall it, but when I uninstalled CC via the add/remove in Conrol Panel, Photoshop and Illustrator remained behind. So- I downloaded the CC program once again, hoping by some miracle that might fix things. No luck.
I am starting to think that the best solution is to completely remove the whole suite, then re-download and reinstall it all over again from scratch. At this point, I don't want to go any further without some expert advice and risk messing things up any further. Any help anyone can give is most appreciated.
Run the CC Cleaner:
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium
Similar Messages
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How do I uninstall creative cloud on my old laptop and reinstall creative cloud on my new laptop?
There is no need to uninstall on the old machine, but you can sign out thru the CC Manager if you like and then uninstall like you would any other software (depends on your operating system).
To install on the new machine repeat what you did originally with the old machine...
Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to
Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
I need to reinstall creative cloud, but can't see how. Nothing works anymore!
Hi, I've had some issues with my iMac and need to reinstall Creative Cloud. I no longer have the software to uninstall, and can't see how to reinstall on the Adobe website. Where do I go from here?
You can delete the alias also Adobe creative cloud if you have that in Application folder and try downloading CC cleaner tool for MAC Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Run the software and remove Creative cloud Desktop app.
Navigate to the OOBE folder.
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the OOBE folder.
Access hidden user library files | Mac OS 10.7 and later
You can download it again from here: Free Creative Cloud | Download Adobe Creative Cloud free trial
Sign in and then try to install CC apps. -
Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe. Horribly frustrating. This is my second computer for installing creative cloud. Does that make a difference?
Hi Jakegosselin,
Please refer to the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Thanks -
trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No other CC exists on my computer anymore. Advice?
If you are on MAC Open Activity Monitor and check for Creative Cloud, it it Running Quit it
MAC HD /Applications/Utilities/Activity Monitor
If you are on Windows check in task manager
Ctrl + shift + Esc keys -
How do i reinstall creative cloud apps after I had to do a windows 8 system restore?
how do i reinstall creative cloud apps after I had to do a windows 8 system restore?
the application manager says all of these apps are updated, but they are not accessible on my laptopUchinan please try running the uninstallers in the Programs & Features control panel to see if it is restores your ability to reinstall within the Adobe Application Manager.
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I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?
Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscription activations may not be in use at the same time -
re-image a system without deactivating adobe creative cloud account.. How do I reinstall creative cloud on my system..
http://helpx.adobe.com/creative-cloud/help/install-apps.html
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Had to reformat my computer how do i reinstall creative cloud
had to reformat my computer how do i reinstall creative cloud.
after being hacked. So I need to reinstall everything.
I renamed the computer so I not sure how to let abode know that this is just a reinstall.Welcome to Adobe Forum,
The CC has been activated twice.
You need to deactivate it from PC,
When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from pre installed machine, Open any Adobe CC application > Help Menu > Signout.)
Next it will allow you to activate on your new machine,
Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
It will reactivate the CC on the first machine.
You have already deactivated it from one machine, hence you can activate it on third computer.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#deactivate-problem
In case the is still not resolved, please contact Adobe at
http://adobe.ly/yxj0t6
Regards,
Rajshree -
How do I switch my creative cloud account from my old computer to my new computer?
How do I switch adobe creative cloud accounts from my old windows pc and laptop to my new mac desktop and laptop?
Sign out of your account... Uninstall... run the Cleaner to remove all traces
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Then install and activate on your new computers -
I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photoshop is up to date and ready to use and its not installed on my computer anywhere.
Rattler2015 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.
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Reinstall Creative Cloud on a new computer
My computer won't boot preventing deactivation of Creative Cloud. If I get a new computer how can I reinstall Creative Cloud?
Hi Weyoun7,
Please refer the knowledge base article giving install instructions: http://helpx.adobe.com/creative-cloud/help/install-apps.html.
Refer the article for activation related issues: http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html.
Regards,
Romit Sinha -
Can not reinstall creative cloud.exe
can not reinstall creative cloud.exe= no connection to internet, firewall is deactivated, what shall i do?
Citrolizer for please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve your connection error.
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I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone know how to fix this?
Where did you put the LR catalog?
Did you install the same version of LR, which one?
OS and version?
Open the folder where the catalog (*.lrcat) is located. If you see a file with lock in it while LR is not running, delete it.
Now try to start LR again. -
How does one keep the Creative Cloud purchase/signup popup from popping up every time I flash up Dream Weaver CS6?
Johnnyontherocks it is likely you installed an updated version of the Adobe Application Manager. Remove all copies of Adobe Creative software from the computer and reinstall to downgrade the installation.
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