How do i wipe a phone that has been registered with another itunes account?
I have several users who have upgraded their company phones from 4/4S to new 5/5S devices. They used their personal iTunes account to register the phone. Now when I try to do a restore and wipe the device of the device, it won't let me without the previous user's Apple ID. Is there a way around this? One of the phones I am trying to wipe, the user is no longer with the company and I don't know how to get ahold of them. Is that phone just useless now?
You will need the user's Apple ID and password, or you will need to get them to go into iCloud and erase the iPhone. If you can't get in touch with a user, then your only hope will be to contact Apple Support. I've read from others that with proof that your company owns the iPhone there is something they can do to help, but that's not confirmed.
This is the problem with allowing users to set up Find My iPhone with personal Apple IDs. You should set them up with a company-controlled ID for iCloud so as to avoid this problem.
Regards.
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