How do you invoke the customer satisfaction guarantee on HP photo paper?

OK, perhaps this is a silly question, but I can't find anything on the HP site or forums that addresses this.  How does one invoke the customer satisfaction guarantee on HP photo paper?  The instructions in the box (and website) tell me to call HP customer care.  I did that, and spent 25 minutes having a technician tell me it was a problem with my printer (HP Photosmart C6180), my printer was out of warranty, and I would need to exchange it and pay a fee to upgrade to a newer model with a 1 year warranty.  She seemed not to care or know anything about the customer satisfaction guarantee for paper; she was only trained to tell you the problem was most surely with the printer.
In case anyone here can help, I have the HP Premium Plus 4x6 glossy paper, and whenever I use it the picture quality is extremely poor--not at all what I expected from the paper.  It appears the ink has "balled" up, and it looks very splotchy.  I am setting the paper type appropriately when printing, and I use original HP 02 inks.  When I use other photo paper to print photos, they come out perfectly.  Having wasted quite a bit of ink and paper trying different things, I'm just not satisfied and would like to discuss this further with HP.

The only numbers available (I've just reached over and picked up a box of premium plus 4X6 from my supply shelves to look) are on the bottom end back of the box.  They are directly under their corresponding bar codes; the Product Number (for 4X6 premium plus it's Q1978AC) and what looks like the SKU (on my box, ignoring the small 8 and 5 at either end, that reads 0873654213).  Additionally, there is a "Lot Number" (printed in white dot printing on a gray box background) directly above the product number (which should have "US" in the upper left, and a string below that...mine is US00204805).  There is no number on the back of the paper, just the HP logo and a string of 6 small dots under it in a diagonal pattern spread across it.
So, I expect they want all three; Product Number, SKU, and Lot Number...the last likely so that that can pull a lot sample from their QA inventory and attempt to reproduce the issue back at the lab.
Hope that helps.
H
Message Edited by HLansing on 08-14-2009 06:15 AM

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