How long can I receive the refund?

Hi, everybody:
Since the beginning of january, I have cacelled the abonnement of
AdobeExport because it cannot transforme the french into the traditional chinese
correctly. The personnel responsed my email that they were going to refund me within
ten days, but until now J haven't received any. I wrote to them, but they donn't reply anymore.
Can anyone tell me how can I do? Thanks
Mireille YANG

Hi désactiver,
I'm sorry that you've had to wait so long for your refund. I've checked your account; your refund has been processed as of today. You should receive the funds back in your account in 5-7 days.
Best,
Sara

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