How long do I have to wait for service?

Waited over an hour yesterday trying to get through on the phone to itunes store which is so screwed up it keeps telling me that I have authorized this computer plus one other computer to play songs I bought but it won't let me play them because this computer isn't authorized and when I try to deauthorize this computer using the same name and password it accepts, it says the one or both are wrong even though I have changed the password and can log into my account.
Geezuz! Someone shoot the store!

Make sure that you're using the account ID and password under which you purchased the tracks. Many people forget that they used a different account to purchase some of their tracks and are then confused and frustrated when the track won't authorize.
If you're certain you are using the correct iTunes Store account, then contact the iTunes Store as Deb suggested; the direct Canadian is this one:
http://www.apple.com/ca/support/itunes/store/authorization/
Note that, as Deb suggested, this is the holiday season and many new iTunes users have come on board, so it may take longer than usual to get a reply as the Store is probably swamped with questions.
Regards.

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