How long does it take for the warehouse to show a phone as recieved so I can pay my final bill?  I would like to sign up for Verizon again as I am very unsatisfied with my new company but cannot until this is resolved.

I recently switched to another competitor but would actually like to start from scratch with Verizon but cannot do so because they cannot locate my devices I mailed in to their warehouse.  I switched my whole family's accounts, 3 phones and 1 mobile hotspot, to a competitor to get a cheaper rate and unlimited data but I have not been happy with their service and would like to switch back.  The problem is when switching the first time I was told by a Verizon chat rep that I could send my Edge devices back in and would get credit for them and stop my edge payments which was not the way I know now it is supposed to work.  After a couple of phone calls a supervisor looked at my online chat transcript and realized that I was correct and the rep had told me incorrectly that they would take my edge phones back and give me credit for them and I could close my account by only paying the early termination fees.  She sent me two envelopes to send my two edge phones back in and said they would credit on my account and stop the monthly billing for them once they were received.  I called a couple of weeks ago after being charged 24.99 for the both of them again for the month after my account was stopped.  They said that they had not received my phones and I should have noted the tracking number from the labels the rep sent me so they could track them.  I tried to find the tracking numbers but couldn't so I got back on live chat and asked them to resend me the letter from the supervisor rep as well as resending the labels and he said they could that and it should be 7-10 business days.  It has now been over two weeks and I have not received the resent letter or labels so I cannot give them the tracking number to prove I sent my phones back to them.  I have also researched the facility I was asked to send these phones back to and it seems this is a pretty common Verizon trick of making you prove you sent the phones and not giving you any access to the tracking numbers.  I just want to pay my ETF's and close out my original account so I can start over fresh with Verizon but now I am losing faith in doing that as this is making me wonder if they are the type of company I want to deal with.  Please someone who may have dealt with this help me restore my faith in Verizon and give me an idea of what to do next.

How recently did you switch?  If it's less than 60 days, then Verizon simply reinstates your previous account.  The fact that you were on the EDGE plan and mailed the devices back, and they apparently are somewhere in the system, could cause complications, and it might just work out that you just go back on the same plan and they set you up with the same devices.  I'm not sure how it will go - but since you are still being billed for the devices... 

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