How much does it takes normally to get a respond from Apple?

I made an In-App Purchase 4 days ago and my Purchase did not delivered.
So I in past few days I tried to reach Apple support team via link provided in my Receipt and itunes Support site 2 times with 48 hours delay each time,Both time I received an email with my case number( which then  I tried to use caselookup gave me nothing )....no mail no call no in web help from so called "Support team" whatsoever
I prefer email/online support rather than calling them as I'm not in USA and not native either and I'm using US store for my account
I desperately want to know how much more should I wait for someone to help me there ?

Apple handles this with Replacement iPhone 4 for $149.

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