How to call the manager of a manager.
Hello.
We need to implement a solution where the create user workflow sends the approval request to the created user's manager. But if the task time outs, then it must send it to the manager's manager.
We're having problems trying to call the manager's manager. What we have is the user.accounts[Lighthouse].idmManager, which works to get the first manager, but we can't seem to repeat the process one more time.
Thanks for your help.
Hi,
In your approval process add a check for timeout, in timeout activity
get the view of the user's manager by calling getView on lighthouse collect it to managerView, now the managerView contains his manager's id (i.e user's manager's manager).
managerView.accounts[Lighthouse].idmManager gives you the manager of manager. Then send the approvals to him as escalation.
Hope this solves your problem
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