How to cancel a Creative Cloud subscription?

Hi, I received an email saying that my Adobe Creative Cloud subscription would be automatically renewed but I want to end the subscription - finding out how to do this is impossible! I've been through the FAQs and support but it's sending me around in circles.
How do I stop my account automatically renewing?

Hi, my account is currently saying Creative Cloud Free Membership, 30-day free trial. I assume this is because it has been renewed for another year. However, there is no "cancel account" button and contacting customer care has sent me here - with no other options.
I don't want to pay for a subscription I'm not intending to use, so would appreciate if it was cancelled - in fact, I didn't want to renew it in the first place so am a bit annoyed there is such a long process to get to this point.

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Need help to cancel by Creative Cloud Subscription and Live Chat does not work

I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree

What happens if you cancel a creative cloud subscription but are still getting charged?

Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
How do we go about cancelling this original subscription all together so this doesn't happen?

The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
Please respond to private message sent to you.
Regards
Rajshree

How to cancel free Creative Cloud membership?

I have a free Creative Could membership which I in no way want. How do I cancel it?

That link gives the options below. NONE is for cancelling a FREE membership, however.
Switch from an individual membership to a teams membership
   If you have an individual Creative Cloud membership, you can cancel it at no penalty and re-enroll as part of your company’s team membership.
   Your IT administrator sends you an invitation to join the team. If you haven't yet received the invitation, request the administrator to resend the invitation.
   While accepting invitation, sign in with the Adobe ID that is associated with your individual Creative Cloud membership (complete or single app).You see an option to cancel the individual plan and join the team or keep the individual plan and join the team.
   Select the Join team and cancel individual plan Creative Cloud membership option, and then click Accept Invite.
   You become a team member once you accept the invitation. Now follow these steps to reset the licensing accordingly on your computer:
Launch any Creative Cloud application (for example, Photoshop).
On the Help menu, choose Sign Out.
Close the application and restart it.
Sign in with your Adobe ID.
Cancel an annual membership (individual or team)
   If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.To cancel your membership at any time, contact us - go to the contact us page and then click the "Still need help? Contact us." button.
   You may be asked to sign in. Sign in with your Adobe ID and password.    To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)
Cancel a month-to-month membership
   Sign in to www.adobe.com. The Sign in link is on the top menu of most pages.
   In the navigation pane or pop-up menu, click Manage Account.Note: You may be prompted to enter your password to verify your identity.
   Under Plans & Products, click Manage Plan.
   Click Cancel plan.
   In the Cancel Plan confirmation pop-up, choose an appropriate option and then click Cancel Plan.
Cancel a Creative Cloud for enterprise membership
Return a prepaid membership purchased from a reseller

How do you cancel your creative cloud subscription?!

I signed up for a student account, paying $19.99 per month. When I checked my credit card statement, I noticed that I am being charged over $30 per month for Creative Cloud services. When I log onto my account it says that I have a "Free Creative Cloud Membership" and there aren't any credit card options available to cancel or manage. I'm not given an option to cancel or delete my account.
I have gone through the steps that Adobe provides on their website, but this has not resolved the problem (as there is no option to cancel or manage my account or credit cards).
I am very frustrated by the lack of support coming from Adobe to fix this problem, so I'm reaching out to you guys. Has anyone had a similar problem, and if so, how did you resolve this?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

How can I cancel my creative cloud subscription?

I would like to cancel within the first month to get a full refund because this product is not for me. How do I go about this?

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

How to cancel a Creative Cloud membership

     We are sorry to see you cancel your membership. If you are facing any technical difficulties preventing the use of your membership please contact our support team directly at Contact Us. Please make sure to log into http://www.adobe.com/ with the Adobe ID tied to your membership prior to contacting our support team.
     If you have a month to month Creative Cloud Complete, Single App, or Photography plan then please see Cancel your membership or subscription | Creative Cloud for information on how to cancel your membership from the Manage Account page.
     If you have an annual Creative Cloud Complete, Single App, or Photography plan and wish to cancel your membership then please contact our support team directly.
     If you have a month to month or annual Creative Cloud Complete, Single App, or Photography plan and are located in a country listed here then please contact our support team directly to update your membership status.

Andyc67930462 I am sorry you are facing difficulties contacting our support team. I checked the e-mail address/Adobe ID which you utilized to post to this forum and I do not see an active membership applied to it. If you wish to cancel your membership please make sure to log into http://www.adobe.com/ prior to contacting our support team directly at Contact Customer Care.
Please also be aware this is a public forum. I have edited your previous reply to remove your e-mail address.

How to cancel my creative cloud membership

i need help canceling my membership and photoshop cc. Its very important i do this. i was wondering if i could get photoshop cs6 64bit i need it for video its very important i get it idk if i could switch plans or not but i just need to get rid of photoshop cc. the help would be great. thank you

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please cancel my Creative Cloud subscription

I have had no success following the links to your customer care team. 24/7 chat is "unavailable" and the phone system is a rabbit hole. Please cancel my monthly subscription immediately. Thank you.

Do you want to refund the below order, please confirm.
Current Plan:
Creative Cloud Student and Teacher Edition (one-year)
Account Activated:
Oct 12, 2013
Regards
Rajshree

How could i use Creative Cloud subscription (one year) for two computers.. ?

I successfully istalled the programms in my laptop, where i resistered for one year subscribtion. And than i tried to also install the same programms in Imac. But this didnt recognize my subscription. I used already tiral version in this Imac. So now just ask the serial nr or to buy.. how could i do to ?

uninstall anything cc on your 2nd computer that you may have installed.
clean (http://www.adobe.com/support/contact/cscleanertool.html)
then download and install onto your 2nd computer the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial
use the desktop app to install your cc programs.

Can you please cancel my creative cloud subscription ASAP!

I have gone though the steps 'shown' over and over again and its completely pointless. I need it cancelled ASAP and there is no way of me cancelling it! PLEASE!

Hi Teri
There are no active subscriptions under the Adobe ID used to post on the forum.
Please check if you used a different Adobe ID/email address to sign up for your subscription. You need to sign in on adobe.com using this ID and then you'll get the phone/chat options for our support team - Contact Customer Care
If you still have issues let me know.
Thanks
Bev

How to cancell my creative cloud membership?

I have tried to do it but could not find the way

Check this : http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Re: How to cancel a Creative Cloud membership

I did check with the Email ID, there is a Adobe ID, but there are no orders & payments linked with it. Adobe is not charging you anything if you have Adobe ID that is present in the Forum.
If there are any other Email being used as Adobe ID, please share so that I assist you further.
Regards
Rajshree

Have you tried? contact our support team directly.
In case if you are still unable to contact support, please let us know to follow it up.
Regards
Rajshree

Cancellation of my Creative Cloud Subscription

Hello
I'd like to cancel my creative cloud subscription.
Adobe ID
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
Many thanks
Thomas

Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

I canceled my Creative Cloud membership and now I cannot access my purchased software.

I bought Photoshop CS 6 then subscribed to Creative Cloud for the introductory price for one year. I canceled my Creative Cloud subscription and every time I try to use my CS6 software, I get an error message about updating my payment information so I can continue to use my software.
I need some advice on how to fix this problem. Thanks!

If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them. There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

How to cancel a Creative Cloud subscription?

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