How to complain to Apple about the person who repaired my MBA?

Hi,
About one month ago my MBA burnt and when I took it to Apple store the told me the SDD and logic bord has problem. The supposed to repair it in 7-10 days but it took 20 days! Anyways, when I took it home, I realised that its speakers does not work. So as I went again to Apple the said to forgot to connect the speaker's cables. They fixed it. Now after a few days I noticed there is a noise from one side of my laptop, near the headphone port. It is really low and I prefer to see how it goes. The problem is the fan. I guess the didn't install it properly or something. Now my MBA is really really hot. As hot as I can't touch some parts of it. So I booked an appointment in Apple store again. But I know they will fix the fan and thats it. But clearly this extra hot damaged CPU and other parts that would later. But they not gonna fix it now as they are all running and seem working.
So all these problems are because the person who repaired it did not install parts properly. Otherwise why would all these happen after repairing my MAB ??
I just wanna know what can I do in this situation? and how to complain?

Hello Danial.S,
You need to contact Apple customer care, and make sure you get the customer care 'case number' related to your complaint. Make sure you have all the information related to your machine such as the serial number and so on. If you have had other 'case numbers' related to this machine's serial number, you will want to make a note of those also.
You should first make an attempt to have the situation resolved at the Apple store where you bought the machine. You will want to speak to a manager or supervisor; remain calm and civil while you explain your situation, and what action(s) you feel would rectify the situation. If the manager/supervisor at the Apple store is unable/unwilling to rectify the situation, it will be time to seek "executive customer relations" assistance.
When an Apple customer has a persistent problem, which can be proven by the 'case number' from customer service, and the customer contacts an Apple executive (by email) an "executive customer relations" employee will contact you, usually within a few business days, to see if there is a way to rectify the situation.
You can google apple executive contact information. The customer care line might be able to give you the information.
Remember to always be polite and civil in your discussions/correspondence with Apple staff.
All the best.

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How to complain to Apple about the person who repaired my MBA?

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