How to confuse people with poorly thought out ideas.

So I'm looking to upgrade my phone and I see, "you're eligible for a free upgrade." however there's a $30 fee for this "free upgrade." Nonsense! After choosing my plan details for this new phone. (There were actually no changes in my plan from old phone to new phone.) The website tell me my new monthly total will be $48.99. NICE! I used to pay $80 a month. A pleasant chat associate comes online to assist however she is unable to explain this new $48.99 monthly total. She also confirms that this information is regularly confusing to Customers and assures me my regular monthly rate will still be $80. Today I get an email confirmation of my new phone which again includes this $48.99 new monthly total. Verizon! Get your head out from between your knees! You have poorly thought out information on your sales pages and confirmation emails. Your own employees agree and confirm your thoughtlessness. In addition, you have no clear and easy to find way to communicate with you via email. (Hmmm - seems intentional to me!) I will give credit where credit is due. The mobile phone services and signals you provide are excellent. Your website is not!

deepwoods611 wrote:
In addition, you have no clear and easy to find way to communicate with you via email. (Hmmm - seems intentional to me!)
You are correct, it IS intentional. It is not only unclear and/or hard, Verizon DOES NOT even have email correspondence with CS. They discontinued this method of communication within the last year.

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