How to customize approval process in ChaRM

Hello experts
In standard ChaRM scenario, the change manager will authorize the change and then different change transactions get created and processed. But if we want to have multiple people approve the change request, there is no standard configuration. The standard ChaRM will not allow multiple change manager exist in one change request. So here is:scenario
If I use partner function 'approved by' to allow multiple approvers in one change request, how can I configure the actions/status so that until all approvers authorize the change the change request can not go to next status?
SAP says ChaRM has customizable workflow. But I don't see where it is.
Any idea?
Thanks
Ming

Hello Zhou,
To achieve this you must modify both Status profile and action profile for the transaction type SDCR. For example.
add statuses
1st approval
2nd approval
and then create actions to set these status defining conditions necessary. With the conditions you can restrict which actions are possible according to current status. With this you can restrict the authorize action when status is set to last approval.
regards,
Henry
Edited by: Henry Strange on Jun 10, 2009 10:32 PM

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How to customize approval process in ChaRM

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