How to determine the Support Team from Reported-by?

Hi All,
We need to determine the support team based on reported-by.
I have concluded it is only possible by customization of developing ZBADI from these threads:
Re: How to determine the Support Team from the Reported by?
Automatic determination support team based on own specs?
Re: Route tickets based on Message creaters's location
So we have created ztable which has relation between SAP component, Reported-by and Support Team.
Now i need to develope a ZBADI and assign to the action definition SLFN0001_ADVANCED_FIND_PARTNER(i hope).
Can anyone help me out with the piece of code. Because i don't which FMs to be called for read and update the support desk message.
Note: Action definition SLFN0001_ADVANCED_FIND_PARTNER uses method call Z_CRM_DNO_PARTNER_1(which is a copy of CRM_DNO_PARTNER_1 and applied some correction as per note: 1041455).
Thanks in advance.
Regards
Sanjai

closing this thread.

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How to determine the Support Team from the Reported by?

Hello Everyone,
I am working with Solution Manager 4.0 and I want to use Automatic Partner Determination in Service Desk. My employer wants the Support Team (SLFN0003) to be determined by the Reported by (SLFN0002).
There are already parts of the Automatic Partner Determination that work, like determining the Sold-to Party from the IBase component. Because of that I believe the customizing leading to a correct Partner Determination Procedure is working. But somehow I cant seem to get the determination of the Support Team from the Reported by to work. Hopefully someone can help me on this matter.
Thanks in advance!
Best regards,
Michael Sital

method if_ex_order_save~check_before_save.
data gs_status type zsmgl_status.
data lt_tguid type crmt_object_guid_tab.
data lt_orderadm_h type crmt_orderadm_h_wrkt.
data lt_status type crmt_status_wrkt.
data ls_status like line of lt_status.
data lt_partner type crmt_partner_external_wrkt.
data ls_partner like line of lt_partner.
data lt_partner_h type table of crmt_partner_com.
data lt_partner_h1 type crmt_partner_comt.
data ls_partner_h like line of lt_partner_h.
data ls_field_names type crmt_input_field_names.
data lt_field_names type crmt_input_field_names_tab.
data lv_logical_key(42) type c.
data lt_input_fields type crmt_input_field_tab.
data ls_input_fields like line of lt_input_fields .
data gt_partner_h type crmt_partner_external_wrkt.
data gs_partner_h like line of gt_partner_h.
data lt_cjest type table of crm_jest.
data ls_cjest type crm_jest.
clear lt_status.
clear lt_partner.
clear lt_orderadm_h.
insert iv_guid into table lt_tguid.
call function 'CRM_ORDER_READ'
    exporting
      it_header_guid       = lt_tguid
    importing
      et_status            = lt_status
      et_orderadm_h        = lt_orderadm_h
      et_partner           = lt_partner
    exceptions
      document_not_found   = 1
      error_occurred       = 2
      document_locked      = 3
      no_change_authority = 4
      no_display_authority = 5
      no_change_allowed    = 6
      others               = 7.
if sy-subrc = 0.
Get in only if status is changed to Inprogress.
    clear ls_cjest.
    select single * from crm_jest into ls_cjest where objnr = iv_guid and inact = ' '.
    if ls_cjest-stat = 'E0010'.
      read table lt_status into ls_status with key status = 'E0002'.
      if sy-subrc = 0.
Read Status from Intermidiate Table.
        select single * from zsmgl_status into gs_status
                                 where guid = iv_guid
                                 and   stat = 'E0002'
                                 and   inact = ''.
        if sy-subrc = 0.
make copy to _h table
          loop at lt_partner into ls_partner.
            move-corresponding ls_partner to ls_partner_h.
            append ls_partner_h to lt_partner_h.
            clear ls_partner_h.
          endloop.
          loop at lt_partner_h into ls_partner_h where partner_fct = 'SLFN0003' or partner_fct = 'SLFN0004'.
            case ls_partner_h-partner_fct.
              when 'SLFN0003'.
                ls_partner_h-ref_partner_no = gs_status-partner_number.
                ls_partner_h-partner_no = gs_status-partner_number.
                modify lt_partner_h from ls_partner_h transporting ref_partner_no partner_no.
                clear ls_partner_h.
              when 'SLFN0004'.
                if gs_status-bu_partner is not initial.
                  ls_partner_h-ref_partner_no = gs_status-bu_partner.
                  ls_partner_h-partner_no = gs_status-bu_partner.
                else.
                  ls_partner_h-partner_no = ' '.
                  ls_partner_h-ref_partner_no = ' '.
                endif.
                modify lt_partner_h from ls_partner_h transporting ref_partner_no partner_no.
                clear ls_partner_h.
            endcase.
          endloop.
        endif.
        lt_partner_h1[] = lt_partner_h[].
        loop at lt_partner_h1 into ls_partner_h where ref_partner_fct = 'SLFN0003' or ref_partner_fct = 'SLFN0004' .
          clear ls_field_names.
          ls_field_names-fieldname = 'PARTNER_FCT'.
          insert ls_field_names into table lt_field_names.
          ls_field_names-fieldname = 'PARTNER_NO'.
          insert ls_field_names into table lt_field_names.
          ls_field_names-fieldname = 'DISPLAY_TYPE'.
          insert ls_field_names into table lt_field_names.
          ls_field_names-fieldname = 'NO_TYPE'.
          insert ls_field_names into table lt_field_names.
          ls_field_names-fieldname = 'KIND_OF_ENTRY'.
          insert ls_field_names into table lt_field_names.
          ls_input_fields-ref_guid    = iv_guid.
          ls_input_fields-ref_kind    = 'A'.
          ls_input_fields-objectname = 'PARTNER'.
          ls_input_fields-field_names = lt_field_names.
          lv_logical_key = '0000'.
          lv_logical_key+4 = ls_partner_h-partner_fct.
          lv_logical_key+12 = ls_partner_h-partner_no.
          lv_logical_key+28 = ls_partner_h-ref_display_type.
          lv_logical_key+30 = ls_partner_h-ref_no_type.
          ls_input_fields-logical_key = lv_logical_key.
          insert ls_input_fields into table lt_input_fields.
        endloop.
        call function 'CRM_ORDER_MAINTAIN'
          exporting
            it_partner        = lt_partner_h1
          changing
            ct_input_fields   = lt_input_fields
          exceptions
            error_occurred    = 1
            document_locked   = 2
            no_change_allowed = 3
            no_authority      = 4
            others            = 5.
      endif.
    endif.
endif.
endmethod

How to determine the support team in service ticket

Hi all,
can u guide me how to determine the support team in service ticket,
when ticket is created from customer system.is there any another way other than organizational structurel settings.
Thanks and regards,

Hi Venu,
You can get it done by development to determnie the support team , other tan org model settings
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2. Implement the Badi for which will read the sold to party and component from the ticket and look in to ztable and fetch the corresponding support team and audate the support team feald in ticket.For this to take help of ur Abaper
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If u have any query revert
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wow i will never buy another item from HP

I suppose with that statement there is a problem. This is a user to user forum, but please state the problem and maybe some help can be given.
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.

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Dear friends
would you like to tell me. how i determine the most recently changed record by looking at date and time from internal table i am not supposed to sort the table by date and time... I must check date and time with other records date and time to determine which record is most recently changed...
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types: begin of itab_type,
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types: begin of itab_type2,
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data: v_id type i.
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append itab. clear itab.
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itab-idnumber = 123457.
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itab-chtime   = '140000'.
append itab. clear itab.
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itab-idnumber = 123457.
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itab-chtime   = '120000'.
append itab.
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<b> data: counter type i.
* Assign an index to each row per idnumber
loop at itab.
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read table itab2 with key idnumber = '123456'.
write:/ itab2-chdate, itab2-chtime.
read table itab2 with key idnumber = '123457'.
write:/ itab2-chdate, itab2-chtime.
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Rich Heilman

HT201303 Do any of you apple geniuses out there know how to retrieve the answers to your security questions or at least reset them? Apparently its to much for the support team. Can't get an answer out of them...

Do any of you apple geniuses out there know how to retrieve the answers to your security questions or at least reset them? Apparently its to much for the support team. Can't get an answer out of them...

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
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Go to: Apple Express Lane;
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Then choose iTunes Store;
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Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user posted the following:
I got some help from an apple assistant on the phone.
It is kind of round about way to get in
Here is what he said to do and it is working for me...
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4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
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I just bought a iTunes card and its not accepting it. It already sent it to the support team and they said they were going to get back to my within 24 hours and i am trying to buy a program in the app store for work. How can I expedite this process?

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I take it this was a gift card. iTunes Store: Invalid, Inactive, or Illegible codes http://support.apple.com/kb/TS1292 - gift cards
I don't know if this provides an alternative means: https://expresslane.apple.com ; select 'iTunes' in the first column; 'iTunes Store' in the second column
If you are really desperate you could buy the app yourself, then request reimbursement.

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After recently rebuilding a dead PC, The user has advised me she used to use Illustrator.
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Support advised my license key is a volume license for Design Standard.
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refer
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How to determine the Support Team from Reported-by?

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