How to eject dvd when software will not?

After having my mac book pro's hard drive replace and added 4 more gigs of ram I had to load saved software that I managed to pull off the drive before it completely died.  Now I tried to add MS Office from my mac mini.  When I click on say, MS Word it brings up a statement that the installer did not install correctly.  So I dug up my disk of MS Office 2011.  I pur ir inro the Mac book pro drive and it never comes up on the desktop.  I even trided my external dvd drive that I used on my mac mini.  No go!  I put the disk into the mac book pro and now can not get it out.  The mac doesn't see it either.  I will see if there is a method to enable seeing the disk that would be a big battle to win.  Also I am using OS 10.9  or Maverick.  Help me...

You folks maybe correct in thinking OS 10.9 that I am using may be the culprit.  However, I have posted here rather then the OS Mavrick group (which I did not know of tnx) because I had read several folks discussing (but wouldn't ya know it I forgot the tech term and I am familiar with it) a software that binds the machinacal device such as the dvd drive to talk to the  other software, etc.  Oh, and when I insert Microsoft's office 2011 for Mac, the drive accellerates and slows down.  The drive never comes to the desk-top.  The drive according to other comments in different forums have said the the firmware needs to be current.  Then again, I would think that with the various system upgrades each system alteration / change would have the (hopefully, ha) necessary firmware to interface with devices / software and system, right?  Anyway, for all the reasons I only took my concerns here.  By the way I think I had started up the Mac Book Pro while holding down the track pad.  I may hit the track-pad and see, and we'll see if that allows me to bring up the software to install and / or eject the MS office 2011, etc.  Tnx for all your comments, I certainly appreciate it.

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