How to embed a mp4 video into a pdf with acrobat pro XI?

I'm  trying to embed a mp4 video into a pdf using Acrobat Pro XI.  When I try to play the video, all I see is a black box. The video is H.264 codec. I've tried on a PC and Mac and get the same results.

Video playback in the Acrobat Family uses Flash Player, so if it works in FP (loaded via an HTML page) then it should work in your PDF. First suggestion is to use the free MediaInfo tool to check exactly what the internal structure reports as.

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