How to enter serial number for sale order line  which is in shipped status

Hi All,
We have 2 different items which are defined as Serialized at Sale order issue at item definition.
In one sale order,User has forgot to add serial number to one of the item at Ship confirm stage.
He has entered serial number correctly to other item.
Now the both Sale order lines are in Shipped status if we view them through Shipping>transactions.
I am technical guy and new to OM.Could you please let me know the process to enter the serial number for the item to which user has missed it
Thanks,
Satya

Hi Satya,
Since the item is already shipped, you cannot enter serial number for this line.
you have to enter serial numbers after pick confirm only.
check this note
How to Enter Serial Numbers in the Shipping Transactions Form [ID 1235403.1]
As a workaround for the previous lines do RMA and try to receive the goods back to your subinventory.
For all new transactions follow the above notes.
Thanks
-Arif.

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