How to fix a problem with my book pro that has a gray screen with a folder with a question mark on it
does any one know how to fix a problem with my book pro that has a gray screen with a folder with a question mark on it?
Hello Mokhtary123 and welcome to Apple Support Communities,
It will help us diagnose your problem to know the exact model, size, year built, RAM installed and OS you're running.
But basically your system can't find the boot disk. Usually this is a symptom of a dead/dying/corrupted hard drive;
A flashing question mark or globe appears when you start your Mac - Apple Support
OS X Recovery
http://support.apple.com/en-us/HT4718
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Not happy with Mac book pro retina because of black screen problem.
I am not happy with Mac book pro retina because of black screen problem. This screen failure appears after one year. I was fan of APPLE now I do no support any apple products. When they expires I will renew them with the other products belong to the other companies.
You are entitled to 90 day telephone support from Apple. Try contacting them.
Apple Support Contact
Apple Support contact - Telephone -
I want to do a data recovery of my 15" MBP that has the flashing folder w/ ? mark in it, to an iMac 21.4"; how can i go about that?
DJSMACC wrote:
How do I go about removing the internal drive and mount it to an external enclosure @Linc Davis??? Sorry that I'm not too hip with all the technology lingo & etc?
You'll have to watch the video and buy a few tools to extract the driive.
http://eshop.macsales.com/installvideos/
Then use something like this to connect to the other Mac or PC with MacDrive installed.
http://eshop.macsales.com/item/Newer%20Technology/U3NVSPATA/
You also can get the same adapter elsewhere online for as low as $12 I've seen.
Likely it's a USB 2,1 which your Mac's can only accept USB 2,1 anyway, no need to pay more for a USB 3 unless you want too.
No compensation for site or product mention
You likely should be having a professional or Apple tech attempt to bypass the firmware password if you forgot it, it's the best way to go about things.
Just because the Mac has a spinning wheel gray screen at boot doesn't mean it's ruined, you just need to bypass the firmware password and then from there fix the machine's cause for not booting, which is likely a software issue from a third party kernel extension file.
Step by Step to fix your Mac
You should know that opening the iMac could likely ruin it and will ruin any warranty or AppleCare, and if it's a Early 2011 model or later you can't replace the hard drive yourself as Apple has proprietary software installed on the drive that needs to "talk" to OS X to control the fans speeds.
Good Luck. -
I have a mac book pro 9,2, with intel corei5, 2.5 GHz., 1 processor, 2 cores, L2 cache (per core) 256KB, L3 Cache: 3MB, Memory 4GB, Boot Rom Version MBP91.00D3.BO8
System Software Version : OS X 10.9.5 (13F34)
Kernal Version: Darwin 13.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
Regarding the Macintosh Hard Drive:
Available space 208G.66GB , Capacity 499.25GB
Intel 7 Series Chipset, Link speed 6 Gigabit
Apple HDD Toshiba MK5065GSXF, Revision GV201B
Using Kodak ESP Printer 5200 Series AiO
Memory slots Bank0/DIMMO 2GB DDR3 1600MHZ and BANK 1/ DIMMO 2GB DDR3 1600MHz
The problem I am experiencing is a slowness of response between changing from various applications. What steps could I take to clean up the boot speeds, the applications speeds and general performance of the computer? I would like to restore the speeds of that when it was new.
Thank you for any suggestions you may have.Activity Monitor - Mavericks also Yosemite
Activity Monitor in Mavericks has significant changes
Performance Guide
Why is my computer slow
Why your Mac runs slower than it should
Slow Mac After Mavericks
Things you can do to resolve slowdowns see post by Kappy -
My Mac Book Pro is stuck on gray screen when booting up
When booting up on my Mac Book Pro side it gets stuck on a gray screen and wont boot even when in safe mode. I have cleared the P/Ram and still have acces to the partioned windows side on the same computer. How should I procede to get my Mac OS running again.
See if these are of any assistance:
http://docs.info.apple.com/article.html?path=Mac/10.7/en/mchlp2889.html
http://support.apple.com/kb/TS2570
Ciao. -
My Mac Book Pro 17" has a blank screen and won't boot up?
My Mac book Pro 17" the screen started to scramble and I restarted the computer....I then got a grey screen and the computer never booted up again....Any ideas?
Hey Julius62,
Thanks for the question. After reviewing your post, it sounds like you have a gray screen during startup. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Mac OS X: Gray screen appears during startup
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
How can I get my screen to show on an external monitor with a Macbook Pro that has no lid?
I recently purchased a Macbook Pro online that has no lid (no screen, no top to fold down, the whole shebang). I've been shown pictures of the laptop working to an external by the seller so for now let's assume that the port does work.
Details:
-Mid/Late 2007 15" model
-DVI connection to monitor
-Start-up chime does soundRead here:
https://discussions.apple.com/thread/2056418?threadID=2056418&tstart=15 -
How do I install lion on a macbook pro that has a MBR instead of GUID.
Not sure how that happened. Maybe when I installed parallels and Windows XP, but Lion apparently requires a GUID partition. I've backed up and copied all important files to an external drive. If I reformat the drive for GUID how do I restore Leopard so I can then upgrade to Lion. I lost me original disks. Can I make a boot disk from the current OS?
As you know you must install OS X on a GUID partitioned, Mac OS Extended, Journaled drive. You do not need to reinstall Snow Leopard in order to install Lion if you have a copy of the Lion installer. If you don't have a copy of the installer then I suggest you re-download Lion but save the installer on your external drive. Here's how you do that:
Download Lion Again Without Installing Snow Leopard First
There's an easy method to force a download within the Mac App Store without any tinkering. It seems to be the official method, although I found no description of this in any of Apple's documentation.
So here's how to do it:
Open the Mac App Store.
Navigate to your Purchased page.
Hold down the Option key on your keyboard and click on your 'OS X Lion' purchase link (not on the 'installed' button).
You see the Lion product page. It should say 'Installed,' but that button is clickable. Hold down the Option key again and click on 'Installed.' If you don't hold the option key it will tell you there's already a newer version installed.
Enter your login credentials.
Download.
It's important to hold down the Option key twice. Once on the Purchased page, once on the Lion page. You also can't navigate to Lion directly, you need to open it from the purchases page. But if you follow this procedure you should find the Lion Installer within your Applications folder.
Now, make yourself a bootable DVD or USB flash drive for installing Lion:
Make Your Own Lion Installer
1. After downloading Lion you must first save the Install Mac OS X Lion application. After Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing Lion.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to several hours depending upon the drive size.
3. Locate the saved Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the InstallESD.dmg disc image to the flash drive as follows:
Open Disk Utility.
Select the USB flash drive from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
Drag the InstallESD.dmg disc image file into the Source entry field.
Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable Lion installer that you can use without having to re-download Lion. -
I updated my Mac Book Pro to Yosemite, now it says it's not compatible with my Cannon copier. Any ideas how to fix this problem so I can use my Cannon copier again? Thanks for any help!
If MF4150 is correct...
http://www.usa.canon.com/cusa/home
search MF4150
click >Drivers & Software
Verify or choose Yosemite 10.10 - then click the [+]
Again verify Yosemite > click agree > click [DOWNLOAD]
The rest should be self-explanatory
ÇÇÇ -
I'm trying to connect to my home wifi with my imac gh5. After I enter the password it says connection timeout or password incorrect. I know there's no issue with the connection but I don't know what else to do. Does anyone know how to fix this problem?
What is the make & model of your home Wi-Fi router that you are attempting to connect your G5 iMac to? Which exact model of iMac do you have?
What wireless security type is your router using: WEP, WPA, or WPA2? If you temporarily disable wireless security, can the iMac connect to it now? -
Every time i try to do anything with itunes it freezes after a few seconds and i have to force it to close. Does anyone know how to fix this problem? Im aweful with computers and have tried everything i know of.
Hey newyearnorma,
Thanks for using Apple Support Communities.
It sounds like iTunes has been freezing on you, take a look at this article to troubleshoot.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Have a nice day,
Mario -
Error with universalis responsive template. Prices appear with 163; code before them instead of £ sign. Does anyone know how to fix this problem?
Error with universalis responsive template. Prices appear with 163; code before them instead of £ sign. Does anyone know how to fix this problem?
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I have an iMac5,1 with an intel processor. For the last month or so, whenever I play a video from an outside source - e.g. YouTube, the picture jumps and breaks-up. All of my software is up-to-date. Any thoughts on how to fix this problem?
You're welcome. As to checking speed go to http://speedtest.net/ and it will choose the closest server for you. BTW, whatever you do, don't click on the robot icon that says "Start Scan" or MacKeeper below that. Only use the speed test in the middle that has the button BEGIN TEST on it. It will run a download speed test first and then an upload speed test. The download test will give a much faster response.
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just updated my iphone with iOS 7.0.2 and when I call or people call me, only one party can hear the other. Would you know how to fix this problem? Thanks
Hi Apple_Mom,
Thanks for visiting Apple Support Communities.
If you've noticed issues after updating to iOS 7.0.2, you may want to first update to iOS 7.0.3 which was recently released.
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If the behavior persists, the troubleshooting steps in this article can help:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Cheers,
Jeremy -
since i updated my Apple ID with correct email address I can now only send imessages to email addresses and not iphone numbers - any idea how to fix this problem ?
You might want to try contacting Apple for assistance by going to https://expresslane.apple.com, then click See All Products and Services>iTunes>iTunes Store>Passwords & Security Questions>Lost or Forgotten Apple ID password. They should be able to explain what's going on and help you reset the password for the old ID if necessary. The call should be free.
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