How to fix problem "PYLR2000 error playing a file. Try again or contact your Monitoring and Recording administrator"

Hi,
I'm using qm 8.5.2 (endpoint recording) most of customer PCs cannot play recording file in application.
When I launch application and try to play recoding file, it is stuck and show error message "PYLR2000 error playing a file. Try again or contact your Monitoring and Recording administrator." I've install all cilent requirements (validate pc is pass). The error still occur. Even though all requirements are complete .
So, How to fix this problem.
Thank in advance
Namkhao

Hi bsetexast,
I'm fix this problem by using Java(TM) version 6.0.200.2 that can be download from UCCX when first run CSD (supervisor desktop). Even other higher java version is valid but this problem still occur. If you install higher version, you should uninstall it first and install this version as well.
If you cannot find them, I will send you via email.

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How to fix problem "PYLR2000 error playing a file. Try again or contact your Monitoring and Recording administrator"

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