How to get a case number for license transfer?

Dear all,
I would like to transfer my Creative Suite CS6 Production Premium license to a new owner. After some internet searching I already found the instructions at
http://helpx.adobe.com/de/x-productkb/policy-pricing/transfer-product-license.html#main_Li cense_transfer_process
Now I got stuck at the point to obtain a case number. Every time I click on "Contact us", the only option I can choose is, to write to the Adobe community forums.
Can anybody give me some detailed instructions how I can get a case number?
Thanks in advance!

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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