How to get past 6700 not recognizing new print heads.

Ok, so I bought a new printer that came with setup cartridges. I wanted one with network capabilites so I took it back to the store and got a new  hp 6700 all in one.  But when I took the other one back I forgot to include the start upcartridges in the box I took back.  So this gave me two sets of start up ink.  Once my first set ran out I tried to put the other set in and I got the message Cartridge problem'.
I have gone thru all the troubleshooting steps and it still won't clear.  I even went so far as to buy additional brand new cartiridges. So i have now two sets of new ink sets.
I know it is due to me trying to put in the other set  of startup ink.  But how do I clear the message and get it to work>?  I have only printed  300 sheets out of this thing and now I can't use it.   And now I am out of warrenty!  When I haven't used it but for 2 months.  Help I am so frustrated am ready to throw this perfectly good printer in the trash!  Bad product configuration not being allowed to use any HP ink that is for use for the same printer!

Hi,
Please ensure you insert a full set of Non-Setup cartridges, inserting a Non-used startup cartridge to a printer which was already initialized may cause such an error.
Any startup ink is labled with the "Setup" label, ensure all the 4 cartridges in the printer does not labled as a setup cartridge, then turn the pritner off and back on.
If you still see any issue, please clarify the exact error message as listed on teh pritner screen, including any cartridge mark which may appear (it should list a specific color icon).
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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