How to get rid of Mallware on my Mac

I did click on a video supposedly sent by a friend on my Facebook. It was a virus. Now I have Malware on my Mac. How do I get rid of it?

Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

Similar Messages

Looking to find out how to get rid of ransomware on my mac pro running Lion???

I have a Mac pro running OS Lion v10.7.5 and now have ransomware and would like to figure out how to get rid of the ransomware. Would apprieciate any help.

RuAnLe wrote:
I have a Mac pro running OS Lion v10.7.5 and now have ransomware and would like to figure out how to get rid of the ransomware. Would apprieciate any help.
If you're seeing a message in your web browser that your Mac is infected with a virus, and given a phone number to call for help, you're being scammed. There is no virus. See:
Tech support scam pop-ups
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

How to get rid of someone else's MAC ID on my computer and iphone

Hello Everyone,
I have not yet been able to register my apple computer (notebook), which i bought now a few years back. Trouble is that a person who was house/cat sitting for me, must have used my computer without my permision and now his email shows up everytime i try to do anything using my apple iD. I can't get rid of his ID in my computer's memory, whenever i need to insert my apple ID. How do I get rid of his email address and see mine? I logged out and back into my account, but that didn't help. I reset my password, but still his ID keeps coming up, and, as i don't know his password (obviously) I can't get rid of it.
Now this has contaminated my G4 and I can't get into itunes and therefore can only use my G4 as a telephone. Can't do anything more with it than i could do on my (cheapest available) phone.
I am absolutely blocked, can't register either my G4 or my apple notebook and can't buy any apps or use itunes on my G4.
Any help in gtting rid of this person's ID would be well received.
The other problem is that this person is a confidence trickster (obviously i didn't know it at the time) and i am worried he can hack into my computer, use my network etc.
Regards
Mary

Sign out of iTunes & App Store and sign in with the correct Apple ID.
Settings>iTune & App Store>Apple ID>Sign out

How to get rid of scroll bars in Mac OS X Lion?

I have been using the magic mouse with lion on my iMac since I got it. Today I got a new mouse, a logitech M510. After using the mouse I noticed that the scroll bars came back permanently. I actually liked having the scroll bars dissapear when not using them, it made everything look much cleaner. How would I go about getting rid of them? Any help will be greatly appreciated.

system preferences>general>adjust settings as desired.

How to get rid of genieo tool from mac?

I cannot get rid of genieo from safari. I have change the preferences on safari. It doesnt appear when I open safari but if i am searching for something it comes as my default search browser

There is an uninstaller, but as the developer is not trustworthy, you shouldn't rely on it. I suggest the tedious procedure below to disable Genieo.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know that, stop here and ask for guidance.
Quit the Genieo application, if it's running. Force quit if necessary.
Triple-click anywhere in the line below on this page to select it:
/etc/launchd.conf
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
A folder may open with a file selected, or the file may be absent, in which case you'll get a message that it doesn't exist. If it does exist, it's a configuration file created or replaced by the Genieo installer. Any software installer that does this should be considered ipso facto malware. Move the file to the Trash. You'll be prompted for your administrator password.
IMPORTANT: If the launchd.conf file exists, you must move it to the Trash it before continuing. Otherwise the systemwill become unbootable. In that case, restore from your backup and start over. That's how badly Genieo has sabotaged your system.
Repeat with each of these lines:
/Applications/Genieo.app
/Applications/Uninstall Genieo.app
/Library/Frameworks/GenieoExtra.framework
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
Again, some of these items may be absent, in which case you'll get a message that the file doesn't exist. Skip that item and go on to the next one.
Reboot and empty the Trash. Don't try to empty the Trash until you have rebooted.
Your web browser(s) should now function normally, and you should be able to reset the home page and search engine. If not, stop here and post your results.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including one called "Spigot" if it's present. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
The Genieo installer may also install the "Silverlight" web plugin from Microsoft. If you have no use for that plugin, you can remove it according to Microsoft's instructions. Don't remove it if you subscribe to "Netflix" or any other video-streaming service that uses it.
This procedure may leave a few files behind, but it should deactivate Genieo. Make sure you don't repeat the mistake that led you to install it. Chances are you got it from one of the Internet's open sewers such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad embedded in a page on some other site.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.

How to get rid of cinema ads off mac

I downloaded something that now places a little green icon next to words and says "Ads by Cinema +" How do I get rid of this? Thank you!

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)

How to get rid of PC Virus on Mac?

Hi.
I have a MacBook Pro running OSX 10.7.5. Today, Symantec Endpoint Protection scanned my computer and detected an infected file name xvidsetup.exe. I know that it was a virus named Bad-Sectors.3422 (x) that infected the file. The file was originally in my trash can. Upon detecting it, I deleted the file manually. When the scan was done, I tried to delete it from Symantec, but it did not let me. I am assuming that it didn't let me delete or repair the file because I had already gotten rid of the file. I was wondering if the file is permanently deleted and how to delete PC viruses in the future if I do get one.
Thanks.

First, note that your Mac cannot be infected with a PC virus. Deleting the file is all that is necessary, and even that is only necessary to avoid passing it on to others.
Second, Symantec has a proven history of not understanding the Mac. Their software has been known to cause problems, and their detection of Mac malware is not particularly good. See:
http://www.thesafemac.com/mac-anti-virus-testing-01-2013/
I would recommend removing that. Then read my Mac Malware Guide for information on protecting yourself against malware.
http://www.thesafemac.com/mmg

How to get rid of adware on my mac?

When on line with Safari or Chrome I am plagued by intrusive pop up tabs!

There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for a file with a name of the form
          com.something.daemon.plist
Here something is a variable word, which can be different in each case. It could be "cloud," "dot," "highway," "submarine," "trusteddownloads," or pretty much anything else.
There may also be a file named
           com.something.helper.plist
in the same folder.
Leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the word something is exactly the same as before.
If you feel confident that you've identified these three files, back up all data, then drag the three files you found to the Trash. You may be prompted for your administrator login password. Close the windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
(where something is the same word as before), drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually another folder, though it has a different icon. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

I cant update nor download any applications. My password was always invalid. And other username is prompted richardca0521@yahoo.ca which is not my account. How to get rid of this apple id and use my account for download? I have registered this to itunes.

I can't update nor download any apps in itunes. Prompted invalid password, upon checking the apple id was not mine. The id was [email protected] whic is not mine. Pls. Help how to get rid of this. Thank you.

try and delete the apps and re-add them

I have a new iPhone 5S. While trying to learn about it, I accidentally recorded a voice memo with no content. I cannot now figure out how to get rid of it. There is a banner across the top of my phone with this memo which I don't want. Help!

I have a new iPhone 5S. While trying to learn about it, I accidentally recorded a voice memo with no content. I cannot now figure out how to get rid of it. There is a banner across the top of my phone with this memo which I don't want. I have deleted it from iTunes but cannot get it off the phone. Help!

The banner usually indicates that the memo is "Paused." If you go back into voice memos, touch the word "Done" beside the big red pause button, give it a name, then it will show in a list. Touch the memo in the list then touch the trash can icon that should appear.

How to get rid of Safari !!!!!

I must have missed the message to install Safari during one of the many iTunes updates and now I'm stuck with it on my computer taking up 60GB of space! I've tried removing it through Control Panel -> Uninstall Programs, but get the message that I don't have administrator privilages - which I do. Thinking I may have had this installed while I was logged in under my main administrator name, I logged off and logged back in under my only other user name and tried again - same message. So I went to the Safari folder and changed all security privilages to full access for both accounts and it still won't uninstall. How can this program claim I don't have administrator privilages when I used the only two user accounts on my computer?? So in a fit of defiance and desperation, I deleted the Safari folder and then ran the name "safari" in Vista's search box under the Start menu (I even included the wildcard .* to catch all examples). Guess what? Rather than find all traces of safari on my computer so I could delete them manually, Safari started running again!! I cancelled the program before it finished loading and went to recheck the Program Files folder and Safari was back there with a full 60GB of files again! I CAN'T GET RID OF IT!!
Safari is a malicious software program as bad as any Malware or Adware I have ever seen! How can I get rid of it??
(and no, I really do not want Safari - I don't care if you think its the greatest thing since sliced bread - I make the choices on my computer, not some software engineer or marketing division and I DON'T WANT SAFARI!!)
Any suggestions on how to get rid of it? Did I miss something?
Thanks all,
LH

The Safari update is not clear what it is and provided no explanation of what it was - it simply states "Safari". For all I know it could have been an indexing file for iTunes. There was no explanation as to what is was and the install checkbox was already checked so the unsuspecting may quickly and accidentaly hit install along with the iTunes update, thinking it was a required part of iTunes. Regardless of how it got there, I'm trying to get rid of it and it won't uninstall.
Now you may fancy yourself as some kind of wunderkind software expert, but you apparently do not know Vista because it really does take up 60 GB and every time I delete it, it tries to reinstall itself. These are not multiple installations and I am the only user on this computer. You haven't offered me any help - only insults. If you aren't willing or able to offer help or assistance in the most sincerest form this request was intended, than stay out of this thread. Your actions and insults reinforce the prevailing belief that Apple users are unkind, rude, self-important snobs.

HT5622 how to get rid of an old apple ID on my iphone 5 . the ID belongs to a store where I bought my phone ,and it's in a different country ??

How to get rid of an old Apple ID on my iphone 5 ? The ID belongs to a store I bought my iphone from ,and it's in another country.

You can't. That's the new security feature of iOS7 that users (and others) requested to prevent stolen devices from being restored by theives and reused. Contact the "store" you purchased your phone from and see what they say.

When I try to buy something, I get an Apple-ID which is not the one I want to use, and I don't know how to get rid of it either, so that I can use my ID, which is in Mail, Contacts etc. The ID I get, I can't find, so that I can delete it. What to do?

When I try to buy something, I get an Apple-ID which is not the one I want to use, and I don't know how to get rid of it either, so that I can replace it with my ID in Mail, contacts etc. The ID I get without wanting it, I can't find anywhere. I have to delete it. How do I solve this problem, anyone?

My content was obtained through another ID, which popped up earlier. Now this one doesn't pop up, and my current ID doesn't pop up either, but another one. How do you find an ID which is not in the store, and not in Mail, contacts etc. either?
Or is it possible to write the ID yourself when you want to buy something, not only to have it popped up being unable to be changed?

I have very thin, colored lines running vertical on my desktop monitor screen. I don't know where they come from or how to get rid of them. I started with one and now have three. Can anyone give me some insight about what to do in getting rid of them?

I have very thin, colored lines that have shown up on my IMac monitor screen. I don't know where they came from or how to get rid of them. I'm concerned now because I started with one and now have three. Does any know why this occurs or how to get rid of them?

I got an address from Applecare, although I can't place my hand on it right now. I didn't bother persuing the letter route myself as I didn't expect much. I know that the location was Cork, Ireland though as that where the UK Applecare is based as far as I'm aware. The best thing to do is to call Applecare (if it's free) and discuss the issue. State that you are not happy wit the fact that you will have to pay to have the problem resolved especiiay if it is an ongoing problem that has not been resolved. I ended up speaking to a senior manager of the Applecare team who then proceeded to tell me about mailing in my grievence to customer services division or something like that.
If I can find the address I may post it if I'm allowed.
In the case of age, Schools usually have a 5-year life-cycle as they tend to be used differently than consumer machines, i.e. being used constantly on a daily basis for at least 12 hours with no break. you would expect issues to appear after a few years, but I expect problems that arise through defects to be resolved and stay resolved. As I mentioned we had machines for around 2 years before the lines appeared and sent them to be repaired. I'm happy with that. What I am unhappy about is the fact that the problem has reappeared exactly in the same way and now I'm left with around 7 machines that I either pay loads to repair or, the more likely replace the machines with newer ones since the age is now big enough to warrant the replacement.
Sorry for the lengthy moan, but these are the reasons I purchased Apple ahrdware in the first place to avoid the "not our problem" stance some PC vendors usually take, similar to the Dell monitors thread mentioned in here somewhere.

How to get rid of automatically created server accounts in iCal and Mail?

I have recently setup an OS X 10.6.2 Server for our small office. I got the domain name wrong in the initial install and fixed this by doing a complete clean reinstall of OS X 10.6 server (then upgrade to 10.6.2).
The problem is that one of the OS X 10.6.2 clients had been setup to talk to the server prior to the rebuild. Now on this client, I cannot work out how to get rid of or change the automatically created server accounts in iCal and Mail - everytime you login, these are recreated using the old domain name (and of course don't work).
In Mail if you remove the server account (from Accounts in Preferences), it just pops back again. I even removed every trace of the old domain name from the apple.com.mail.plist file but when I re-open Mail that darned server account (with the old domain name) just pops up again.
In iCal its slightly different in that you can remove the account and it stays away while you have iCal open. But as soon as you close and re-open it, that server account just pops up again!
I thought it might be something to do with Kerberos and found a Kerberos file on the client which had the old domain name throughout it - I changed all these references to the new domain name, but still the same behaviour in Mail and iCal.
This is doing my head in. Any ideas?
Message was edited by: davidav

I suggest you ask in the snow leopard server forum
http://discussions.apple.com/category.jspa?categoryID=264

How to get rid of Mallware on my Mac

Similar Messages

Maybe you are looking for