How to get the plan I originally signed up?

Hi,
This is such a nightmare and long long story. When iphone 6 came out last month, I upgraded my old phone and signed up for More Everything plan with the 10gb data for $80 in the store plus for each phone I get 1 gb free data per upgraded smartphone (I have 3 lines that were upgraded). At first, the sales rep said he can't make a change to my account until all my phones are activated. I told him it will be all activated by tonight. He said he will ensure to get my account change later today or tomorrow and I do not need to worry. I went back to him the next day to tell him and again I was given the same **.
A week later, I called 611 to make sure my plan did change but the rep said he did not see any change on the account and he'd be happy to sign me up for the More Everything and their current promo for the 10gb data for $80 plus the 1gb free per line so a total of 3gb. After on the phone with the rep for over 45 mins and confirmed everything to make sure I have the plans setup and all. He said my $80 10gb data plan will stay as long as I have the plan and no changes to my account and that my new plan will go in effect on my next billing cycle which is 10/18. I trusted his words and think he put it through.
On 10/20, my husband logged into verizonwireless.com to doublecheck and nothing was change. Very disappointing so I called 611 again. This time I was told that my plan didn't kick in and that they no longer offer that $80 10gb plus the 1gb free data for upgrading. I am sooooo upset after what I went through. On top, I found out that one of my line that I was trying to disconnect for a month did not disconnect and I am still paying for it. Even more upsetting.
What I want right now is someone get me the data plan I was promised. I can't believe I trusted Verizon reps and salesperson for everything but for nothing. On top, I am now stuck with Verizon for 2 years since I just upgraded. I was a loyal Verizon customers for like 10 years and this is what I get?????? I hardly ever make a change in plan and I got screwed up big time. I am unable to lock in the rate I was promised.
Verizon you guys are horrible. At this point, if I have a choice, I am leaving you guys.

Really sorry to hear that.  If they cant follow through with what was promised then it might be time to say no thank you and try another provider.  I am currently dealing with a dispute with them where I took my phone in for the trade in program and they lost the phone and now I'm unable to get my credit.  Plus, they have the nerve to lie to me in my face and say they never took it and they cannot be held responsible.  Filed the complaint earlier today.

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