How to i get 'apple id disabled' to be 'abled'?

someone answered this questions once, but i thought i had done everything he suggested prior to posting. i opened my husbands own apple id. i still have my own. i cannot find where in the ipad i can change the apple id info to correlate with the apple id's online. i am guessing the info i put into the ipad re: owner, and that of my apple id site, don't jive = disabled??  do i need to take it to a dealership to have them enable it?? i contacted itunes with the same inquiry. takes 24 hours to get answer they said. i never tried to connect to itunes so not sure how this helps. please any advice would be helpful.  right now we have 2 apple id accounts, and neither work in ipad

You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support (though you say that you've already done that) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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