How to include Sap Work item in email by FSCM workflow WS01700044

In FSCM Dispute Management, we have a requirment to include the sap work item in the email being sent by the workflow - WS01700044.
The underlying task in it is TS01707928. This Task sends an email to the outlook as well as work item to SAP inbox.
We want to include Sap Work item in email being sent to the outlook.
This will help the users to process the workitem directly from the email instead of going to SAP Inbox to process the work items.
Please suggest the possible ways.
Thank you.

For you kind of requirment you have to use tcode SWNCONFIG.
Through SWNCONFIG you can sent workitems to external email id.(exa. lotus notus/ outlook)
Gurprit Bhatia

Similar Messages

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    In FSCM Dispute Management, we have a requirment to include the sap work item in the email being sent by the workflow - WS01700044.
    The underlying task in it is TS01707928. This Task sends an email to the outlook as well as work item to SAP inbox.
    We want to include Sap Work item in email being sent to the outlook.
    This will help the users to process the workitem directly from the email instead of going to SAP Inbox to process the work items.
    Please suggest the possible ways.
    Thank you.

    Sadly, I believe this will require a bit of development to make it happen. The project I'm on now...we are finding that to get it to do what we want it to do, a development to customize the email message to include all the case fields is required.

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    <removed by moderator>
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