How to invoice costs when damage occurs during transportation

Hi,
If there is damage during transportation such as loss, accident..., we have to create an invoice to the shipping company with a cost based on the weight of the damaged product for insurance purposes.
Have you ideas to set up this process in SD 4.7 because we want a link between the delivery or the order and the invoice created for damage.
Thanks
Jean Luc

Hi Jean,
When the goods get back to the warehouse, we treat this process in Returns which u r quite aware.
You can use the below scenario.
Say, the customer did not return the goods back may b bcause of the cost of sending the goods back involves more money in such a case he informs the business abt the damage of goods. in such scenerios we create a credit memo request w.r.t invoice then we give credit note(invoice) here no returns delivery is required as we have nt received any goods physically from the customer.

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