How to know the Disconnection point?

Hi all,
I'm trying to figure it out this.
During the Chat session in IC, is it possible to know :
1. if the disconnection caused by the Internet connection line
2. Customer hit the 'End Chat'  button
Anybody worked on it or having some idea?
Thank you.

Hi,
When the customer click on End chat button an event will get triggered in that you can write your logic based on the requirement.

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