How to modify the SQL being generated from BC, to fix the issue

Hi,
We have seen a strange issue in our implementation.The issue is also reproducible in Vanilla environment.
In Contact List Applet, if we Query in First Name or Last Name fields in UI, the Query being generated is,showing that, Siebel is Querying for first name in S_POSTN_CON.CON_FST_NAME. This is a normalized column for S_CONTACT.FST_NAME.
This is causing the performance issue.
When I check the configuration in Tools for Contact BC's First Name field, it is configured as follows.
Join = S_CONTACT
Column = FST_NAME.
I do not understand, Why it is still querying in S_POSTN_CON.
Any suggestions on how to fix this issue to make the Query to be performed on S_CONTACT.FST_NAME?
Regards
Vamshi

Hi Vamshi,
As Robert mentioned, there just happens to be a number of things that need to be analyzed prior to changing the shape of the buscomp that triggers that sql.
If this siebel performance issue occurs on a production environment, you should certainly look at the performance trend/characteristics of that sql over time and assess its the impact on your business community (...), then carefully identify its -true- root-cause, implement a fix and validate it against a production-like environment in order to verify there is no regression associated with it; once the fix is deployed on your production system, you want to monitor its benefit overtime and on a 24x7 basis…all this may sound very generic yet good practices.
If you are looking at -effectively- solving this siebel peformance issue (and others...) in a timely manner, best is to have your Siebel Teams 1)use a Siebel-specific performance monitoring software technology built by Siebel Architects (like GMT v1.8.5, more info @ www.germainsoftware.com) that is able to collect 24x7 all the data needed for root-cause analysis(and more..), and 2)have senior siebel architects (like Robert's team) that have successfully solved tones and severe performance and scalability issues for many years, provide technical guidance to your team throughout the resolution process.
Siebel CRM is a great CRM software solution that is very complex. Every "switch you turn on/off", every customization you built into it may generate performance issues if it is not carefully implemented, optimized, tested...and monitored 24x7 once it is deployed onto your production system.
Good luck w/ this..
Regards,
Yannick Germain
CEO & Founder
GERMAIN SOFTWARE llc
Complete Siebel Performance Monitoring Tool
21 Columbus Avenue, Suite 221
San Francisco, CA 94111, USA
Cell: +1-415-606-3420
Fax: +1-415-651-9683
[email protected]
http://www.germainsoftware.com

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