How to print color document in greyscale without it being really dark?

Recently had a customer come in and want some holiday letters printed out. They had a bunch of color photos in the document and when we printed that from Adobe Acrobat to our black and white copier, they came up REALLY black. Everything was much darker that it should have been.
Normally we work around this issue by placing the document into InDesign and printing it in Greyscale mode from there since you can tell it RGB, CMYK or Greyscale from InDesign. Problem is, if I wasn't here, nobody else would know how to do this and they would probably have to turn the customer away.
Our counter machine is a WindowsXP machine with the newest version of Acrobat Reader. I saw this link elsewhere here:
http://forums.adobe.com/thread/948555?tstart=0
But that doesn't work. When clicking on Advanced button in the print window for Acrobat Reader, the Advanced window doesn't have anything about printing in greyscale. The copier is a Canon iR 7095.
Any thoughts on what we can do? Basically, I want to be able to have the ladies that work the counter (and the counter PC) to be able to print color documents to the black and white machine without having a problem with the output and having to either come into my office and have me help with it, or having to turn the customer away.
Any thoughts?

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