How to reactive my iphone 5s iCloud account however it's signed on to a non existent email address which i can't log on to verify password.

I need help. My brother added a non exsistent email to his Iphone 5s. I want to delete that icloud email but I can't because it has to be verfied. Can someone help me?

If you want to use another Apple I.D, you can go to SETTINGS - STORE. Click on the Apple I.D; select Sign out and Sign in with a valid Apple I.D.
If you want to change the password of an existing Apple I.D. you need to sign in to the account first which apparently you can't as the "password" is incorrect. Here is what you can do to change the password.
Go to https://appleid.apple.com
Login with the Apple I.D. and you will see these 2 option.
Select your authentication method.
Email authentication: To access your information, we will send an email to the address(es) on file for you.
Answer security questions: To access your information, you will answer the security question(s) provided when you originally created your Apple ID.
Proceed with the one that's easy for you.

Similar Messages

  • How do I delete an Apple ID account. I apparently have 2 IDs associated with one email address.

    how do I delete an Apple ID account. I apparently have 2 IDs associated with one email address.

    If you go onto your ipod, under settings, scroll down to icloud, there should be a botton that says, "delete account". push this, and it should delete an account.

  • Can't sign into icloud on my iphone4 as it holds a now defunct email address which I can't access to amend ? Thanks in advance!

    Hello - I can't sugn into my icloud account on my iphone4 as it has a now defunct email address linked to it.  Because I can't sign in, I can't amend!
    Can anyone help please ?
    Thank you.

    When you say your having issues with the App Store? Are you trying to download or updates apps?
    If you're trying to download you need to go to your setting-iTunes and App Store and sign out of your old Apple ID and sign in with the new one.
    If trying to update, any of your old apps that have been purchased with the old Apple ID will still be tied to that Apple ID until you delete those and then re-download them with the new Apple ID.
    Hope this helps.

  • I have not been able to verify my iCloud account as the verification has been sent to a previous email address no longer in use! How do I get iCloud to send verification email to my present email address?

    I have not been able to verify my iCloud account as the verification has been sent to a previous now defunct email address!  How do I get iCloud to send the verification email to my present email address?

    If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • How can I change the iCloud setting to my email address. I can't log out of the previous owners email I'd without his password

    I have my sons old iPhone. iCloud is still under his email address. I can't close it and re start without his password. If I put his password in I am worried it will delete all his backup.  Any suggestions?

    Not completely clear on what you are trying to do, but I will take a shot.
    1.  If you do not want to continue using your son's account on the old phone, factory reset it and set it up with your Apple ID.  It will be like you have a new phone.
    1.  To prevent a problem with your son's backup, connect the newly-reset phone to the computer and cancel the sync immediately.  Rename the old iPhone immediately and you will not have to worry about messing up your son's backup.
    I hope this helps.

  • How can I change my email address if I can't log in?

    Hi,
    I have a valid Adobe account and password.  (Not this one - I had to set up a dummy account just to get this far!)
    When I try to log in, it appears the Account name and password are accepted, but the site says I have to reset my password using instructions emailed to me.
    Problem: the email address to which the instructions have been sent is old and dead.
    I can't log in until I get the email,
    but I can't get the email until I update my email address
    but I can't correct my email address until I can log in.
    Can anyone help me with the catch-22 situation?
    I tried Chat, and was told someone would get back to me in around 3 days, and that was over a week ago.
    Thanks,
    Rob

    This has been resolved now.
    My thanks to Jeffrey, Rinchin and other Adobe staff who helped sort this out.

  • How do I change my iCloud email address when I can't log on as my email address is wrong

    How can I change my iCloud email as it won't accept the password as the email address is wrong

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How can I cannot access icloud as I have an old email address which i can no longer access and have forgotten password

    How can i access icloud on my phone as the account is an old one which I can no longer access and I have forgotten the password?

    If your Apple ID is the one that you use for making all of your purchases, it should, automatically appear in FaceTime already. How a no longer valid email address got there to begin with is a mystery to me, if in fact you do have, and have been using another Apple ID.
    Go to Settings>FaceTime>Apple ID. Tap the old email address and sign out, sign in with your Apple ID. It should be verified and allow you to select it as the address that you can be reached by for FaceTime.
    If that does not work, time FaceTime off, restart your iPad and then start all over again.

  • Changed my email address now I can't log on to my iTunes or icloud from my phone

    I was successful at changing my email address for my Apple ID on my ipad but can't get the issue resolved on my phone

    When you say change my email address for my Apple ID what exactly do you mean?
    Did you create a new Apple ID Account?
    What ID was used to set the Find my iPhone
    Look here
    http://support.apple.com/kb/HT5699
    you may need to call them
    You can have as many Apple ID;'s as you want but they all have the following points to consider.
    Your apple ID  primary email address
    Your date of birth
    your 3 security questions
    your alternate email address
    your rescue email address
    It is really important to keep a record of all of the above.
    Also 4 and 5 work best with unique emails per account
    The other problem is that if you have set Find my... on any kit, using the old Apple Id then it becomes harder to do.
    It is do-able, I spent 3 hrs on the fone over 3 days getting it done on an ipad and iphone

  • I change my email for my itunes account but now they ask me to confirm the new email address but i can't because they haven't send me the email to confirm. what can i do?

    what can i do?? how can they send me the email to confirm tthe new email if i cant access to my acount?

    Have you already checked your spam folder? (Sometimes the conformation email gets clarified as spam.) If you did not receive anything then just sign in to your Apple ID at http://appleid.apple.com and you'll find that on that page, it's said to verify your email account, which is what it's attached to your Apple ID. Click the verify button and then check your inbox of your primary email address.

  • HT201441 Trying to erase iPhone from iCloud account without having to sign into iCloud.

    I am trying to activate my iphone and it's telling me a few letters of the Apple ID that I have to sign into in order to activate my phone. When I try to sign into it on the computer, it tells me that it's not a real account. Is there any way to erase my device from that iCloud without being signed into the account? My phone won't activate...

    You'll have to get the previous owner to remove it from their account as explained in the article you were reading.  There's no way around it.

  • HT1918 How do I log into my iTunes account if the email account I used is gone ? I used a sprintpcs email address which sprint discontinued and deleted the account

    Trying to sign into my iTunes account . The issue I am having is the email account I used  was from a cell phone provider ( sprint) and they deleted or discontinued there email accounts.

    There are no Contacts in iTunes.
    iTunes syncs the Contacts from Outlook.
    and then will a Sync with the new phone automatically add these contacts into the new phone?
    Yes.
    How do I access the itunes site without the phone plugged into the laptop so that I can CHECK to see if my songs and contacts are really there?
    You don't access the iTunes store to see your music (or anything else)..
    You launch iTunes and your music is there, stored on yoru computer.
    You access the iTunes store to purchase items, which are then downloaded to your computer.

  • I am trying to download Illustrator with my adobe account but it says "we sent verification mail to you email address" which I am not even using it. Why I am having this trouble?

    Can anyone help me with this issue?

    vasqodeqama,
    You may try Customer Care,
    http://helpx.adobe.com/contact.html
    or Adobe Support (phone),
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • HT4436 How do I create a new iCloud account?

    How do I create a new iCloud account?

    You can change the non-Apple emailing address which forms the ID for your iCloud login to another functioning non-Apple address at http://appleid.apple.com so there may be no need to create a new ID.
    If you really want to create a new iCloud account you will need to create a new Apple ID at the same address, using as the ID an address which has not been previously associated with an Apple ID. Then you can create a new iCloud account by signing in in System Preferences (or Settings)>iCloud on a Mac or an iOS device.

  • How to reactive my iphone 5 s iCloud account however it sign up in un exist email address

    how to reactive my iphone 5 s iCloud account however it sign up in un exist email address whish i cant log on to reset the password.
    i update my iphone after that i fase that iusse so is there any one can help me with that

    You will need to visit appleid.apple.com to manage your Apple ID. From there, you can log in with your existing credentials and then change your registered email addresses.
    This is also where you can update your physical address, phone number, security questions, etc.
    Hope this helps!

Maybe you are looking for