How to recover the notebook?

Hi guys,
Ok so I've got a really bad virus on my computer, which my Norton software is not picking up.
Somebody told me I could reboot my computer to get rid of the virus but my files will be lost.
I think the process is called recovery as it recovers the manufacturer's original settings.
As you may have already guessed by my lack of knowledge when it comes to computer terms, I haven't a clue how to do this.
Please can someone help!
Thanks for your time!

Hi
Why you dont read some threads here in the forum if you have no clue how the recover works?
There are a lot of threads about this theme!
By the way; new Toshiba notebooks are not delivered with recover disks.
You have to create one using Toshiba recover disk creator or you could use the Toshiba HDD recovery!
PS: user manual contains also some details about recovery process!

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