How to remove my phone (IMEI number) from RIM?

I changed my mobile provider (Austria: from A1 to Orange), but took my BB within the new contract. So the new carrier told me, that I have to remove or delete my phone from the RIM, so that I can "buy" a blackberry package at my new provider and install all the new technical infors. I hope I described my problem coherent.
My IMEI: [removed personal information]
My OS release: v4.5.0.55 (platform 2.7.0.68)
Carrier/mobile provider: just now moved from A1 to Orange
I've got a BB 8110 Pearl.
Please could someone tell me what to do? As I already said, a shop assitant told me that all the information from "A1" has to be deleted by RIM, so that new information could be installed by the new provider. He said I have to "write an email to RIM" if "they" (whoever that is) could delete all my details respectivley all the details of my phone, so that it is "clear" for new installation.
Would be very greatful for any information or help!!

Yep, I understand what you are asking, but your agent was incorrect.
RIM cannot "delete" that information, your previous carrier can only do so.
So call A1 and ask them to remove your PIN and IMEI from your old account.
That easy.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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