How to renew skype number?

I received an email to ask for renew, I went to my skype account and click my number
but there's no renew button or else
the payment details are there, but why is skype threatening to remove my skype number when the renew option is not available?

Hi, SEOConsultant1, and welcome to the Community, If your Skype Number subscription has cancelled, you have within 90 days from the date of cancellation to sign in to your account dashboard and renew the subscription.  You can either...Add enough credit to your account and reactivate the subscription (the subscription reactivation may occur automatically as soon as sufficient credit is added to your account to process the renewal), orReactivate the subscription and choose a different payment method.The most common reason for an existing subscription to cancel is due to the expiration of the current payment method on file. You may always contact Skype Customer Service for further assistance. Regards,Elaine

Similar Messages

  • How to renew skype number and extend subscription?

    I wat to reactivate my skype number and extend the period from 3-months to 1-year. Although the option is available, the ystem only keeps the 3-month button active and the 1-yr option is not activated.

    Hi, SEOConsultant1, and welcome to the Community, If your Skype Number subscription has cancelled, you have within 90 days from the date of cancellation to sign in to your account dashboard and renew the subscription.  You can either...Add enough credit to your account and reactivate the subscription (the subscription reactivation may occur automatically as soon as sufficient credit is added to your account to process the renewal), orReactivate the subscription and choose a different payment method.The most common reason for an existing subscription to cancel is due to the expiration of the current payment method on file. You may always contact Skype Customer Service for further assistance. Regards,Elaine

  • Renew Skype Number

    I have problem in renew skype number , i need to change payment method from skype credit to Visa , but the selection not found , when i click changr payment method i find only skype credit only 
    what i can doing to renew my skype number by Visa 
    My Regards

    timesciences wrote:
    I have had the same skype number for 5 years. Now I cannot renew it. There is only an option for a new number. Dont want that, want the old one back. Any possibility. The text support pop up window never opens.
    Hello,
    1. Allow your current Skype Number subscription to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the subscription expiration date.
    2. After the subscription expires sign on to your account details.  You should be presented with a triangle icon with an exclamation mark inside it and be greeted with the message that your Skype Number subscription has expired.  Click on the "Reactivate" link and proceed to "renew". You should now be able to renew.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • How to switch Skype number from 3-month plan to an...

    A friend initially subscribed to 3-months Skype number plan.  Now she would like to change to 1-year subscription.  However, there does not seem to be any option to do this.  The initial 3 months just passed and an automatic charge appeared on her payment card.  There does not seem to be any "modify" subscription option (not even a "cancel" subscription option).  There is no Skype/Microsoft support readily available.  This is very bad experience for her and it seems to be rather common issue.  I am actually surprised by this and have expected more from Skype/Microsoft.  Any ideas about how to change the subscription?

    Hi, PetrVeprek, and welcome to the Community,
    As strange as this sounds, the short-term Skype Number contract needs to be cancelled.  When the subscription ends, the Skype Number is held in reserve for a period of 90 days, during which timeframe the number can be renewed for an annual term.
    If all else fails, please contact Skype customer service for further assistance.  I would report to Customer Service that the renewal e-mails were not received - after checking that the account's registered e-mail address is correct!  You would not believe the number of enquiries I read where a Skype account's registered e-mail address has fallen into disuse, not updated, and therefore resulting in no communications received from Skype.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Renew Skype number before it expires?

    How can I renew my Skype number a month or so before it's up for expiration? Want to do it now while I just got paid and can't figure out how. Thanks!

    just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • RENEW SKYPE NUMBER FOR ONE MONTH

    MY NUMBER EXPIRED BUT I ONLYHAVE 16 DOLLARS IN THE BANK AND 6 DOLLARS SKYPE CREDIT CAN I RENEW MY SKYPE NUMBER FOR ONE MONTH FOR NOW?

    You could always allocate a number to multiple business accounts in Skype Manager. Then re-direct the number via IP-PBX to go to different extensions.
    Try the following here [If you look in the advanced section of this manual, you'll see an example of two accounts using one number]
    http://download.skype.com/share/business/guides/skype-connect-user-guide.pdf
    7.5 Online Numbers for incoming calls
    You can use both business Skype accounts and Online Numbers simultaneously on a
    single SIP Profile if you wish. In other words, you may have multiple business accounts
    and Online Numbers added to one SIP Profile at the same time.
    7.5.1 Adding an Online Number to your SIP Profile
    Shows you how to setup such
    Thanks,
    Kent C.

  • Cannot renew Skype number service

    I tried to renew my subscription to Skype number, but the system doesn't allow me to do so.
    It says: " You Skype number subscription will be expired today as your payment was unsuccessful. Please chance your payment method to retain your services"
    I am using Skype credits as my payment method. My last payment was 17.5GBP and I have 17.97GBP Skype credits on my account. Does anyone know how to renew the service?

    Hi, montcarf,
    These subscription-related matters must be resolved by Skype Customer Service.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service  
    When you state that live chat (is actually instant message) was not working, could you provide more detail of what did or did not occur? If you are unsuccessful in sending a message, to which you would receive a reply via e-mail, please post back indicating error messages and the browser(s) you used.
    I agree with you; I would be alarmed as well.  As a proactive measure, I would recommend changing account passwords.
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Unable to renew Skype Number

    When I log into Skype, it tells me my number is about to expire. When I click on "Settings" to renew it, it simply tells me I have insufficient Skype funds (I don't). All it will allow me to do is "Update" my payment settings, even though it actually won't (when I press "billing" nothing happens). When I go to the section of the site to download a number, it only aks me to purchase a new one. HALP.

    Hello,
    On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
    To change your Skype Number payment method:
    Sign in to your account.
    In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
    Click Settings. 
    Here you can change your existing payment method.
    You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
    When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Renewing Skype number pending since November

    I tried to renew my Skype number back in November and it still shows "pending". My skype number is not working and I need to keep that number. Suggestions?

    Hi, Skypephone, and welcome to the Community,
    Please do contact customer service soonest to resolve this!  I would also recommend checking with PayPal and whatever payment method you use to fund your PayPal account to ensure there are no problems with either.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How to cancel Skype number

    I want to cancel the Skype number I am being automatically billed for.  I know what the Skype numb er is.  In my profile, purchase history and profile it all shows that I have made no purchases and in the manage account area my I see no settings options and no indication of a Skype number.  I no longer need the Skype number and just want to cancel it.  How can I do that?  What am I missing?

    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Where can I find out how much a Skype Number costs...

    So, I get an email on Skype numbers. I click because I am interested and all I get in a bunch of fluff about how great it is. There is nothing that I can find about cost, anywhere.  Is it under prices?  No, or at least I did not that I see after clicking on every single option.  
    What is Skype hiding?  The information should be there after I click from the email or at the very least after one additiona click.  I shouldn't have had to go here to the community board to find out, and yet the only search that generated the information was the one here on the Community Board.
    Enough of this manipulative crap. Skype needs to honest.  Because of Skype's lack of transparency -- that i cannot be sure what I am buying -- my opinion of Skype is the lowest possible.

    Hi, JohnB47,
    Please permit me to clarify:
    JohnB47 wrote:
    So, my understanding is that all I would pay is the ongoing subscription for the phone number,  
    Correct!  A Skype Number subscription is not bundled with other subscriptions or features.  However, if you purchase a subscription first, a Skype Number is offered at a discounted price.
    JohnB47 wrote:  plus the call charges -
    Correct!  You will need either to Buy Skype credit or a Skype subscription in order to cover the costs of calls placed to fixed lines or mobile numbers from Skype.
    JohnB47 wrote:  i.e. there are no other recurring costs?
    As long as outgoing call costs can be covered by the call subscription you purchase, there should be no additional costs.  If you do attempt to place a call which falls outside what the call subscription covers, you will see a pop-up message indicating you would need to purchase credit to cover those charges.
    To gain a clearer understanding of Skype subscriptions, I recommend a read through this FAQ article: https://support.skype.com/en/faq/FA10414/how-do-subscriptions-work
    Here is a link to the library of FAQ articles dedicated to Skype Numbers (formerly known as an "online number:"  https://support.skype.com/en/category/ONLINE_NUMBER_SKYPEIN/
    Kind regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How disable subscription skype number allocated to...

    Skype manager inform me that I need to pay subscription Skype number 12 months for private account (administrator Skype Manager and private account is the same)
    But I send this number to other account (company) and there I use it and pay
    How I should I cancel subscription for this  private member :
    When I  go details  I see this:
    Skype Manager all the time reminded me to pay but I don’t want this subscription account:
    How can I cancel this subscription?

    Bigger Prtsc

  • Renewing Skype Number

    I am having trouble renewing my SKYPE Number.  It tells me to update my payment method.  Which I have and it workks (I have bought more credits).  But it doesn't seem to make the payment for the SKYPE Number.  Any ideas?
    Thank you
    Michael

    Here it is:
    First Screen from the My account page depicting the warning:
    Clicking on the "settings" link brings me to the page:
    The VISA account showing is a new payment method I have entered after receiving the notice. It does indicate "Paid With"  above the account reference - however there has not been any transaction logged at the Bank site, and my Skype account continues to indicate that my subscription expires today.
    There are no other options other than "Change payment method", and even when I change that to Skype Credit the issue is not resolved.

  • How to know Skype number is it used to call from?

    Hello,
    When someone calls my mobile phone from Skype, a random mobile phone appears as the caller ID. When he calls my house phone from a Skype, a random local phone number appears as the caller ID.
    What is the logics of that? Is it possible to determine if some phone number belongs to Skype?
    Thanks in advanced,
    Jaime

    Hi, Juanvizoso, and welcome to the Community,
    Good point!   I just checked one of my contacts from whom I receive frequent calls, and who also has multiple numbers in their profile, and noted the same thing. 
    When someone calls your Skype Number, you would indeed not be able to determine if they are calling you via the Skype account, or via the Skype Number.  This is by design and is normal, because the Skype Number simply provides a fixed (or, "land") line number for people to reach you, and you answer on Skype.
    The only work-around would be to separate out all of the numbers. 
    Kind regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Subscription, Skype number, Refund

    Hi There:
    I have a Skype number and 120 minutes UK for 3 months. Now I don’t remember how does this Skype number subscription work. I don’t remember the billing date and don’t understand from my account billing section. Today my 3 months UK minutes has been automatically got subscribed and also £10 credit on my account that I don’t want anymore. Now all i want is a Skype number with Unlimited International subscription. Have been trying with Skype customer chat service (support request) but every single time I click it asks me to sign in (even though I’m signed in) brings me to a page where it says at the moment it couldn’t bring the page up....have been doing this for last few months. That's why I disabled my payment option so when it ends I can get the new subscription I want. Few hours before I got an email stating that my subscription is canceled, warring it might affect my skype number (which is very important to me) as soon I enabled the payment option it made an automatic purchase of the old subscription. Now I can cancel the subscription but I don’t want to loose my Skype number, it happened to my once and I cannot afford it anymore. So, I wanted to discuss this with a customer service agent (chat or email) to sort out my issues. 
    I can't believe a world renowned brand has such an appalling customer service system. 
    Got stuck with this service, cannot leave for this number is been distributed everywhere in my business.
    Any help would be appreciated.

    hmtnl wrote:
    1. Next payment will be taken on November 15, 2014 ) which is confusing cause November 15 is gone.
    2. If I purchase Unlimited World bundle do I have to pay seperately for this number?
    3. I have UK 120 minutes I want refund (as credit on my account) for it so I can purchase the bundle.
    4. can you please let me know if Im to pay seperately for the number (UK) how much would be costing
    Hello
    1. Please read my previous post.
    2. Yes.
    3. Subscriptions aren't refundable. Cancel it at your account page. Cancellation is effective on the renewal date of your current billing cycle - February 19th 2015 - and you can use it until then.
    4. http://community.skype.com/t5/Skype-Number/Skype-Number-Prices/m-p/3148940#M13897
    p.s. Please do NOT send Private Messages to a Moderator unless specifically requested to do so.
    Thank you.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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