How to reply in HTML

I'm checking my email for work remotely, but when I open an HTML email and forward it or reply to it, it turns into 'text only', and will not forward in in HTML. How do I change that?

Thanks for your reply, cor-el. Norton 360 came pre-installed on the laptop as part of the package I bought. I haven't changed the pre-set firewall or anti-virus settings. Should I change something?
I will try rebooting in Windows Safe mode as you say and report if that makes any difference.
Rachel

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