How to resolve Message "Incorrect translation in error saving docuemnt message"?

As of 29/Jan/2014, I only get this message from Adobe Reader of iPad (Japanese environment)
Regardless of my subscription, I cannot convert anything to PDF.
How to resolve or get money back?

Hi
Could you please try the following steps to confirm that your subscription went through?
1. On a computer, browse to files.acrobat.com and log in with your Adobe id.
2. Upload some files to your account.
3. Now on your iPad, launch Adobe Reader and tap on Acrobat.com. You should see the uploaded documents there.
4. Open any document and try and convert it to another format/pdf.
Do the documents convert successfully? Now try to do the same conversion of any document under your Documents list. What happens? Do you see the same error?
Thanks
Shradha

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Dear HP Technician
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Why would I have ongoing CPD issues and my colleague not?
My colleague is offline until the morning (different time zones) so will catch up with him then again. It seems to be something very local to my setup.
Many thanks in advance for any wise words offered.

Hi folks,
Just to let you know that we resolved our problems with our misbehaving rhbuildtag.apj and .cpd project files.
As I mentioned previously, my colleague's version had been working fine. This was the very puzzling bit as I was pulling the exact same set of project files from our SVN repository.
Since yesterday...
From these forums, I discovered the 'Clear project cache(.cpd) before opening any project' check box in the Tools > Options dialog. That wasn't selected in my troubled project (was able to get into the project earlier in the day). It was selected in other projects so selected it but it made no difference.
I then asked my colleague this morning to check if that check box was selected on his working copy of the project, reasoning that maybe if it was selected on mine and not his, it could cause some kind of disparity.
Wrong move. Very wrong move. Clearing his cache file caused him to get the same errors as I had got. So while we had the exact same rhbuildtag.apj file, there must have been something in his old cache file, keeping this error at bay. We don't version the .cpd files so his file would have been particular to his local working version of the project.
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I saved the contents of my file locally (though being versioned in SVN would have had a backup anyway).
I deleted out one of the duplicate 6.3.12 conditions and removed the funny mark up.
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Root cause:
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Resolution:
Identified duplicate condition tags and superfluous markup in the rhbuildtag.apj file and remove them (after making a copy). My previous machine was terribly slow and RoboHelp oftened crashed due to the poor machine performance. This could be one plausible cause for the corrupt condition.
Given we added this condition back in October, I'm not sure why the problem only cropped up now as we would have made changes to the project since then. But such is RoboHelp and our daily battles.
Hope this info is of help to someone out there.
Thanks for all the replies - much appreciated.

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Click to view full size
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How to resolve Message "Incorrect translation in error saving docuemnt message"?

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