How to restore my iphone 3gs when it won't get out of the apple logo loop?

So my mom's friend gave me her iphone 3gs so she could use it to listen to music. She says that she completly erased the phone but whenever I try to turn it on, it stays on this loop that is charging but with little charge and to the apple logo. The volume button is gone and so you can't press it. Is it possible to make the phone work again? Will the upgraded itunes recognize or is it possible to obtain an itunes version that can recognze it?

depends on what you have
do you have vista, 7, or xp
firmware is like the iphones security that helps run programs
Firmware is the name given to the set of programs that are an integral part of the operation of a computer’s hardware. They enable to hardware to function properly and allow software to run on the hardware.
It is called firmware because it’s not software (i.e., the programs that users run on the computer), but it’s also not hardware (the physical objects that make up the computer).
On the iphone, firmware is the set of operations and tools that sit between the hardware that the phone uses and the software that runs on the phone. It enables features, fixes bugs, and attends to the functioning of the phone.
Periodically, Apple releases firmware updates to add new functionality to the iphone, correct problems with it, and close security holes.

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