How to send a notification when re-assigning pendind approvals

Question

Hi.
I need to know how (in OIM 9.1) to send a notification/email to the new reassigned user when someone responsible for an approval step decides do reassign to that user.
For instance, if a user's manager needs to redirect a request approval to his superior if there are financial implications associated with a specific request.
Thank you in advance.

Answer 1

I have reassignments working in OIM 9.1.
I've got a separate approval process for each resource object (I'm not using Standard Approval).
I don't have anything configured in the Notification tabs of the approval tasks, all I have is an assignment to a specified group which fires a default email that says something like "You need to approve request id X".
Now the configuration:
In System Configuration Table of the Design Console there is a configuration named "Reassign Email Notification". The default "Value" is Notify Task Reassign". This comes OOTB. The problem is it didn't work.
What I did was create another Email Definition of type General, sent by User XELSYSADM, and in System Configuration of "Reassign Email Notification" I put the name of this Email Definition in the "Value" field.. and voila.. it worked.
So my suggestion is to test the reassignments with a different email definition, preferably one you create.
All this will work assuming you have the Email Server IT Resource configured and that XELSYSADM has a valid email account... so basically if your solution is able to send emails.. all you'll need to do is create a different email definition for the reassign task.
Hope this helps.