How to send support message in solution manager?

Dear All:
I need a guilde or document can show me how to configure the service desk in solution manager ...like how to set up a support team and how to send the sopport mesage to SAP and role setting
thanks
Regards
Jack Lee

Dear Expert:
I tried to finished these document below:
Service Desk: Support team determination
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Service Desk Implementation Guide
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
but I found out that there were something different with my solution manager,
my solution manager is version 7.
is there any other documents can clearly guide me how to set up the service desk service on solution manager 7?
actually i'm not get the whole picture of the concept.
and i still can't send out the message to SAP~@@
Regards
Jack Lee

Similar Messages

How to check the messages in solution manager?

hai experts !
how to check the messages in solution manager?
in which transaction do we see them?

Hi Kiran,
From what I gather from your brief question, you are perhaps looking for CRM_DNO_MONITOR that would display all queries created from Satellite/SolMan system itself, as support messages.
If you are looking for Notifications underlying those messages, please look for DNOTIFWL.
For more specific answers, please provide more description of what you are looking for.
Trust this helps.
Regards,
Srini

Error submitting a support message to Solution Manager

I get an error when try to submitting a message to solution manager via portal. Can anyone explain why this error occur.
An exception occurred while processing a request for :
iView : pcd:portal_content/com.bc.SuperRoles/com.bc.role.solutionmanager/com.bc.rolefolder/com.bc.iview.solman
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 12:56_22/03/05_0012
See the details for the exception ID in the log file

Hi Ramesh. We are facing the same problems at a customer. Did you ever get an answer to your problem:
Error submitting a support message to Solution Manager
Posted: Mar 22, 2005 1:59 PM Reply E-mail this post
I get an error when try to submitting a message to solution manager via portal. Can anyone explain why this error occur.
An exception occurred while processing a request for :
iView : pcd:portal_content/com.bc.SuperRoles/com.bc.role.solutionmanager/com.bc.rolefolder/com.bc.iview.solman
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 12:56_22/03/05_0012
See the details for the exception ID in the log file
Kind regards Thomas

Create Support Messages in Solution Manager

Hello,
Can you please tell me the basic and easy steps for creating Support Messages in Solution manager.
I am using Following link for the same.
http://help.sap.com/saphelp_sm32/helpdata/en/29/fc811d62c24906b71f395ec8558cd7/content.htm
but i am not able to understand the steps from No. 4. When i click on "New" button i gor an error saying that "Exception condition "CUSTOMIZING_MISSING" raised."
Please guide.
I think the version of the Solution manager on which i m working is different from that of the version for which is documentation is prepared.
Thanks in advance,
Prashant

Hello Prashanth,
You, the Solution Manager version could be different than the version which help.sap.com describes. However, may I know which user and its authorizations you are using to create Support Message? Because, authorizations plays most important role.
Please go through the following links.
SAP Solution Manager Roles
http://help.sap.com/saphelp_sm40/helpdata/en/f9/35023b6b33162ee10000000a11402f/content.htm
First steps to work with Change Request Management scenario
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
Managing Changes with the SAP Solution Manager
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5d29d690-0201-0010-2f9f-a0f957dee385
Hope the above info is helpful.
Regards,
Satish.

How to download support packs from solution manager

Hi Experts ,
Please tel me the process for down loading support packages from solution manager.iam very new to this process
How can get an approval in solution manager to down load support packages in step by step process
Regards

Please check: http://service.sap.com/solutionmanager -> SAP Solution Manager in Detail -> Maintenance Optimizer -> Links and Downloads.
Kind regards,
Mark

Howto Close support message in Solution Manager

Hello,
Iu2019m installing and setting up the Service Desk on my Solution Monitoring system.
Iu2019m able now to create a support message in my satellite system with menu action u201CHelp  Create Support Messageu201D. The message is put in the queue and could be edited in the tr-Solution_Manager under the Item u201CService Desk  Messagesu201D. When I open a message Iu2019m able to change the status of the message form u201CNewu201D to u201C in progressu201D etc. but the item u201CConfirmedu201D is always gray!
Could anyone explain to me how I or the end user could confirm thesupport message?
I couldnu2019t find a detailed description about the process flow only a global one.
Thanks for the information.
Kind regards,
Richard Meijn

Hi Meijn,
Already solved? If no, check the following customizing.
In SPRO, SAP Solution Manager -> Scenario-Specific Settings -> Service Desk -> Service Desk -> Status Profile -> Change Status Profile for User Status, then choose status profile "SLFN0001" or your customized profile.
"Lowest status no." and "Highest status no." shows which status it can be changed to.
For example, in the following case, you can not change the status from NEW to Confirmed. Also, you can not change it from WIP to NEW. In such cases, target status which you can not change to will be shown as gray in status list.
Status Text low high
10   NEW 10 20
20...WIP    20 40
30...
40   Confirmed 40 40
I hope this could help...
Kobayashi

How to create a New ' Support Team ' in Solution manager Service desk

Hi ,
How we can create new entries for ' Support Team ' in solution manager Service desk . Please provide me your great suggestions , thanks
Regards
Vivek

Hello Vivek,
I am assuming that you have created BP for users. In this case right click on position assign Owner(Business partner).
user under that BP is automatically recognized.
If you not created BP then you have to activate the integration between business partners and employees by setting the switch HRALX/PBPON to 'ON'
read the document available at spro>sap solman imp guide>CRM>Master data>Business Partner-->Integration bP-org mgmt->setup integration with org mgmt.
also read the blog in my previous post.
Hope this helps.
Regards,
Shyam.

How to send text messages using my Laptop

How to send text messages written on my Laptop on my Curve8520 with Orange network?

umm... you don't. SMS is a function of the BlackBerry, not your PC.
There could a desktop software for SMS, but I don't know what it would be.
**edit, well this looks like it would work.
http://download.cnet.com/Desktop-SMS/3000-10440_4-10340430.html
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Support desk in solution manager 4.0,

Hi,
Trying to configure the support desk in solution manager 4.0,Can anybody suggests which is the good document to start with.
Thanks & Regards,
Sreekala

Dear Dolores,
I got the following error, I have followed 691303. I have also checked the note 618280. but this error is not going.
Error in resolution of rule 'AC13200137' for step '1'
Message no. WL423
Diagnosis
The function module for rule 'AC13200137' initialized an exception and returned a message ("MESSAGE ... [RAISING ...]").
System Response
If the message is of type 'A', 'E' or ' ', the confirmation of the current work item is recorded and the work procedure set to error status.
In all other cases, the message is logged as a warning and the work procedure continues.
Pls help me ASAP
Regards
Sreekala

Best Practices Question: How to send error message to SSHR web page.

Best Practices Question: How to send error message to SSHR web page from custom PL\SQL procedure called by SSHR workflow.
For the Manager Self-Service application we’ve copied various workflows which were modified to meet business needs. Part of this exercise was creating custom PL\SQL Package Procedures that would gather details on the WF using them on custom notification sent by the WF.
What I’m looking for is if/when the PL\SQL procedure errors, how does one send an failure message back and display it on the SS Page?
Writing information into a log or table at the database level works for trouble-shooting, but we’re looking for something that will provide the end-user with an intelligent message that the workflow has failed.
Thanks ahead of time for your responses.
Rich

We have implemented the same kind of requirement long back.
We have defined our PL/SQL procedures with two OUT parameters
1) Result Type (S:Success, E:Error)
2) Result Message
In the PL/SQL procedure we always use below construct when we want to raise any message
hr_utility.set_message(APPL_NO, 'FND_MESSAGE_NAME');
hr_utility.raise_error;
In Exception block we write below( in successful case we just set the p_result_flag := 'S';)
EXCEPTION
WHEN APP_EXCEPTION.APPLICATION_EXCEPTION THEN
p_result_flag := 'E';
p_result_message := hr_utility.get_message;
WHEN OTHERS THEN
p_result_flag := 'E';
p_result_message := hr_utility.get_message;
fnd_message.set_name('PER','FFU10_GENERAL_ORACLE_ERROR');
fnd_message.set_token('2',substr(sqlerrm,1,200));
fnd_msg_pub.add;
p_result_message := fnd_msg_pub.get_detail;
After executing the PL/SQL in java
We have written some thing similar to
orclStmt.execute();
OAExceptionUtils.checkErrors (txn);
String resultFlag = orclStmt.getString(provide the resultflag bind no);
if ("E".equalsIgnoreCase(resultFlag)){
String resultMessage = orclStmt.getString(provide the resultMessage bind no);
orclStmt.close();
throw new OAException(resultMessage, OAException.ERROR);
It safely shows the message to the user with all the data in the page.
We have been using this construct for a long time for all our projects. They are all working as expected.
Regards,
Peddi.

How to forward support messages to SAP in non-working time automatically?

Hi colleagues and Happy New Year!
I have a question: how to forward support messages to SAP at non-working time automatically?
Details:
when a support message is created at working time it shouldn't leave my system, but when
a support message is created at non working time, for example, on saturday night it should be sent to SAP automatically. Where in the system I can find the options to customize it to provide these requirements?
Edited by: Helen Rudnikovskaja on Jan 3, 2009 12:36 PM

Hi These 2 notes wil solve your problem,
Note 1084744 - Problems with the automatic function "Send to SAP"
Note 1225682
Pls assign pts.

How to add a system into Solution Manager directory.

Hi!
Can anybody tell me how to add a system into Solution Manager directory before generating license key for ECC installation .
Also,
How to connect the XI in same box with SolMan and ECC in defferent server to SolMan 3.2 .
I am going to install SolMan and than XI in and box and after that ECC in a seperate box.
AM I right?
regards,
Pratip Bhattacharyya

Hi Bratip Bhattacharyya,
SolMan 3.2 needs SLD only for automatic data gathering of the sap landscape; you can choose between SLD and LIS in transaction SMSY_SETUP (which simply uses the TMS-domain controllers for information gathering).
XI needs SLD, but XI needs also a netweaver04 (s) system (Abap WAS 6.40). SolMan 3.2 isn't a netweaver04 system (Abap WAS 6.20). So you have to install XI as an own central instance (Abap + Java) on the same windows server, if you like. In this case you have to install for XI an own SLD. Different SLDs can create bridges between themselves. Please look at the SLD configuration guide (quicklink /netweaver -> installation guides).
But don't ask me how to install two sap systems on one server on windows (on Linux it's easy I have done so); basically it will have an own SID and own "service" numbers (which means own tcp port numbers).
If you can't dedicate to XI an own server, it's only a question of hardware sizing. For the different combinations of netweaver components you should study the master guide for netweawer.
Bye
Message was edited by: Riccardo Escher

Unable to process support message in solution database

Dear Expert ,
In service desk when i trying to save any support message in solution database .Its through error.
Error when processing your request
What has happened?
The URL http://solman.tryecare.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry/ was not called due to an error.
Note
The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
The error occurred on the application server solman_FCS_00 and in the work process 2 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: ISMV_POST_SYMP of program SAPLISMV
Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV
Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
Form: %_PROCESS_P_O_C of program SAPMSSY0
Form: %_COMMIT of program SAPMSSY0
Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP
Method: SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: ONACTIONBTN_SAVE of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system FCS in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server solman_FCS_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server solman_FCS_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Regards
Ashok

Dear Ashok,
Concerning the described error, Please review the following SAP notes :
1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation
1002299 - Missing Customizing data in SAF, Part II
I hope that the notes resolve your issue.
Regards
Amit

Tutorial announcement :: How to send a message(s) with attachments ::

How to send a message with attachments Using Adobe Dreamweaver CS3 and Developer Toolbox...
- In this tutorial you will use Developer Toolbox features to build a simple contact us form with the advantage to upload file with your message and send this file via e-mail as an attachments.
Using This application will allow to:
* insert records into database and then send them via e-mail.
* upload files to the server.
* send message with uploaded files as attachments.
This tutorial contains one part
1. insert record, and then send it by email with (attachments).
By following this tutorial section, you will create:
* Page for inserting records.
* Page for thank you when the message is sent.
:: To View the tutorials ::
:: Online Demo ::
Brought t you by:
www.developer-online.com

Open the photo, assuming it is in Photos, and then in the lower left corner under the photo is a box with an up-pointing arrow. Tap that box, and then the photo will have a blue circle with a checkmark in its lower right corner and the word Next at the upper right. Tap Next, then choose how you want to send the photo, by text message, email, and so on. Simply address the method you have chosen and put in any text you want to include.

How to send a message with a photo to a company?

I AM S DISABLED SENIOR WITH SHORT-TERM MEMORY. PLEASE TELL ME HOW TO SEND A MESSAGE AND INCLUDE A PHOTO I HAVE ON MY i-PHONE 5S?
THANK YOU IN ADVANCE FOR THE ASSISTANCE.
FLIGHTLEADER-1

Open the photo, assuming it is in Photos, and then in the lower left corner under the photo is a box with an up-pointing arrow. Tap that box, and then the photo will have a blue circle with a checkmark in its lower right corner and the word Next at the upper right. Tap Next, then choose how you want to send the photo, by text message, email, and so on. Simply address the method you have chosen and put in any text you want to include.

How to send support message in solution manager?

Similar Messages

Maybe you are looking for