How to squash a nasty screen blackout bug

Hi Mac experts,
I've been trying, without success, to squash a nasty Mac bug that causes my screen to black out during work or causes it to never wake up after sleep, the latter being more frequent. It's supremely annoying since it interrupts work a couple of times a week and, embarrassingly, happens more often during public presentations, possibly due to the 2nd screen. In some cases a single hard reset revives the MacBook, in others I have to reset several times for the screen to become accessible again. When the bug happens, the OS is still running (key feedback sound, keyboard backlighting can be adjusted) but the screen is completely black.
It's been an unfixed bug through several OS versions from 10.8, 10.9, to the latest 10.10 (Yosemite). The usual remedies suggested in forums did not work (see below). I'm out of ideas here, hopefully you are not.
My specs: MacBook Pro Retina 15'', purchased 2012.
My recent crash reports can be viewed here: https://drive.google.com/folderview?id=0B_EEMeI_SbKxMlZSVHhXdm1QZWs&usp=sharing
I have tried the following:
udpates did nothing; crashes under all OSs (10.8, 10.9, 10.10)
reinstalled 10.9 fresh and migrated my data; still bugged
startup in Safe mode (disables kernel extensions); crash on the same day
adjusting the energy prefs (disable switching, deactive all additional wake up conditions); did nothing
SMC and NVRAM resets did nothing
This is a bug shared by many users. Apple obviously is not fixing it. One user reported that in his specific case it wasn't a hardware issue. Replacing the motherboard did nothing (http://bit.ly/1E5cEAR). Here are some related reports:  forums.macrumors.com/showthread.php?t=1722832 (2014-4; solution: detaching from ext. screen before sleep), discussions.apple.com/thread/6014780?start=0&tstart=0 (2014-03; not resolved), discussions.apple.com/thread/5665501 (2013-12, not resolved), discussions.apple.com/thread/5548226 (2013-11 to 2014, not resolved), forums.macrumors.com/showthread.php?t=1553654 (2013-03; solution: removal of Bresink driver), bit.ly/1wdVO1C (2012-8, problem w Bluetooth, fixed by OS update 10.8.1),..
I hope somebody has a suggestion. Looking forward to your expert insights.
All the best

skywalkr,
Have you taken some screen captures of the trap and dump information?
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

Similar Messages

  • My iphone4S suddenly became totally screen blackout, I try to call it from my other cellular still its ringing how can I open it?

    To all concern,    
         My iphone4S suddenly became totally screen blackout,I try to call it from my other mobile its still ringing at the vibration still working how can I fix it,please help me Apple Communities

    Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting.
    If this does not work, connect in recovery mode to your computer and restore, explained here:
    iOS: Unable to update or restore

  • How to clear grey loading screen and animated gif (Dynamic Action with "Show Processing" on submit)

    APEX V4.2.3
    DB 11.2
    I have a classic report on page 1.  I have a region button called "Export" (defined by a submit dynamic action with "show processing=Yes") that submits the page and then via a branch directs me to page 2 which has a slightly different version of the report on page 1 (i.e. no breaks) which I want to capture as a CSV export.  Therefore I've set the report template on page 2 to " Export:CSV".
    Now when I click on the page 1 export button the grey screen and loading gif appears indicating that the report is executing and then as expected, page 2 doesn't appear but instead the standard open/save window's dialog box appears asking to open or save the generated CSV file.  All good..but the grey loading screen remains.  How do I clear this loading screen and get back to the context of page 1 ?
    thanks in advance
    PaulP

    Hi PPlatt,
    We would love to help but you left out one crucial part of the puzzle: namely how does your CSV report get exported. With the way it is setup (a redirect to another page), I'm going to assume you do that because you have some PL/SQL on that page that prints the CSV.
    Now there are two questions that are crucial here:
    - How do we stop the icon from bugging us on the screen
    - How do we communicate with the browser that it should no longer display the loading icon
    The first question is rather easy, two simply lines of codes can do that:
    $('#apex_wait_popup').hide();
    $('#apex_wait_overlay').hide();
    But when do we use this code? Quite simple when the document is downloaded. When is it downloaded? At the end of the PL/SQL code that prints the document to the browser.
    What you could do is at the end of that code give an application item a certain value. For example :AI_PRINTED := 'Y';
    Then all you need to do is let the browser ask for the value. You could do this by using JavaScript to continuously fire AJAX to the server using a JS timing event:
    http://www.w3schools.com/js/js_timing.asp
    Better would be a Server send event, but since you left out another crucial piece of information: your browser, I will not go deeper into this.
    Start this timing event when someone asks for the document, and end it as soon as the process returns that :AI_PRINTED equals 'Y'.
    Despite the lack of information, I hope I have given, or at least inspired you to get to the solution.
    Regards,
    Joni

  • After iOS 7.0.2 update: Freeze on lock screen, blackout & unresponsive for 5 min then the phone restarts itself

    Happened after iOS 7.0.2 update a few times (2x this morning): Freeze on lock screen, "blackout:" unresponsive to any buttons pressing, after 3-5 minutes the phone restarts itself and works again... (1) May I ask what can I do? I am trying to reset it and recovering the data from backup. (2) Can a virus cause this problem?

    To rule out a software issue, set it up as new device without using the latest backup.
    iOS: How to back up your data and set up your device as a new device
    If it does not charge normally after that, you'll have to get it serviced, the problem might be hardware related.
    iPhone - Contact Support - Apple Support

  • Screen Blackouts

    How can I resolve the frequent screen blackouts on my iPad First Gen?  I've tried reset and no relief... Any suggestions?

    I could type out a procedure, but the link here has great information:
    https://discussions.apple.com/message/21830455#21830455

  • How do you lock the screen on iphone 4?

    How do you lock the screen on iphone 4 while on a call? I mute calls, activate face time and I have even called someone by accident during a call. I know there has to be a way to fix this. Please HELP!

    It locks automatically when you hold it to your head.
    If it fails to do this, then remove the case and see if it solves it.
    If it does not, then do the basics - restart, reset, restore.
    If that does not solve it, then make an appointment at the genius bar.

  • How do I take a screen shot with my iphone 5S?

    How do I take a screen shot with my iphone 5S?

    Press the "Home" button and the sleep/wake button at the same time to take a screen shot.

  • How do I get on-screen keyboard to work in tablet mode for Satellite Radius?

    I have a Radius P55W-B5318.  I love it, but when I use it in tablet mode, I can't seem to figure out how to get the on-screen touch keyboard to come up, which is necessary if I'm going to use it as a tablet. Any solutions? What am I missing here?

     
    Satellite Radius14 E45W-C4200
    Right-click the desktop, point to New, and click Shortcut. Type osk, click Next, type On-Screen Keyboard, and click Finish. 

  • HT1338 how can i display my screen on my macbook pro to my 55" lg 3d smart tv? I tried Plex and it won't play it on my tv cause it is a tv show bought through iTunes.

    how can i display my screen on my macbook pro to my lg 55" 3d smart tv. I tried using plex as suggested by lg but because i purchased the tv show through itunes it will not pick up on plex. It says it can not r

    Either buy the $99 Apple TV or
    Connect the MBpro to the TV with a HDMI cable.

  • How do I stop my screen saver from coming on too quickly on my MacBook Pro 2012, How do I stop my screen saver from coming on too quickly on my MacBook Pro 2012

    How do I stop my screen saver from coming on too quickly on my MacBook Pro 2012

    MacBook Pro
    https://discussions.apple.com/community/notebooks/macbook_pro
    https://discussions.apple.com/community/mac_os?view=discussions 
    http://www.apple.com/support/macbookpro

  • How can I get the screen to lock on my iPhone 4, so I don't press buttons while talking?

    I just upgraded to the iPhone 4.  When I am talking on the phone, the screen doesn't lock, so I am constantly pressing buttons or hanging up on the person I'm talking to.  How can I get the screen to lock while I'm talking?  It's driving me NUTS.

    The otterbox is one of the culprits. Take the phone out of the case and see if it still happens. If so it is not the case. If the problem goes away, then you may need to make the hole slightly larger. My family has three iPhone 4's in otterboxes and none have this problem. Other users on this forum have reported success with the above methods.

  • Excel 2013 BeforeRightClick Event fails on Windows 8.1 Tablet (it's an Excel 2013 tablet touch screen interface bug)

    I have developed customized table context menus in an Excel 2013 workbook on my Laptop. They work just fine on my laptop and my work desktop. But when I try to run them on my tablet PC the Worksheet_BeforeRightClick event in Excel 2013 never fires. Other
    worksheet events appear to work okay. I have fully reinstalled Office 2013 Pro and that does not make any difference.
    I have read other comments regarding this same problem going back to 2013, but have never seen Microsoft respond to this issue. Nor have I been able to find a resolution. Has anyone else run into this and found a solution?
    Additional Discoveries: Testing on my tablet shows that adding one custom CommandBarButton to either the top or the bottom of the default "List Range Popup" context menu causes the Worksheet_BeforeRightClick event to fail.  The basic context
    menu commands still show up, but the default dropdown button for additional context menu commands disappears. The event is perhaps firing, but any customized code for the context menu is not being handled properly by Excel. This does appear to be a bug and
    not a question of coding error. Perhaps someone else with a tablet PC running WIndows 8.1 could test this.
    Based on comments
    here this bug was introduced in Excel 2013 because others find the problem does not exist when using Excel 2010 on a tablet PC. Note that all the commenters on the linked thread that are experiencing this problem are using tablet PCs.
    Update 3-13-15: I stand corrected. The Worksheet_BeforeRightClick does work on Excel 2013 Windows 8.1 tablets. I happen to own an Asus VivoTab Note 8, which comes with a Wacom stylus. If I use the Wacom sylus to right click on an Excel 2013 worksheet cell,
    the Worksheet_BeforeRightClick event fires and modified context menu code runs just fine. But the code will not run if one uses their finger to right click a worksheet cell. This explains why this problem only shows up on tablet PCs. So the "bug"
    introduced in Excel 2013 is a general user touch screen interface bug and not an Excel events programming bug.
    Update 3-21-15: Switched to a  Toshiba Protege laptop with touch screen. Same issue with finger touch screen interface on the Toshiba touch screen as with the Asus VivoTab touch screen.
    Laptop: Toshiba Protege (with touch screen), Windows 8.1 64bit and MSOffice 2013 Pro 32bit
    Tablet: Asus VivoTab Note 8, Windows 8.1 32bit and MSOffice 2013 Pro 32 bit
    Desktop: Generic, Windows 7 64bit and MSOffice 2013 Pro 64bit
    phillfri

    Hello Phil,
    Command bars were deprecated and shouldn't be used any longer. Instead, you need to use the Fluent UI (aka Ribbon UI) instead. You can read more about the new UI in the following series of articles in MSDN:
    Customizing Context Menus in Office 2010
    Customizing the 2007 Office Fluent Ribbon for Developers (Part 1 of 3)
    Customizing the 2007 Office Fluent Ribbon for Developers (Part 2 of 3)
    Customizing the 2007 Office Fluent Ribbon for Developers (Part 3 of 3)
    As a workaround you can add a custom control to the context
    menu with the getEnabled or getVisible callback which will be invoked before the context menu is shown.

  • How do i stop the screen from rotating on my iphone

    how do i stop the screen from rotating on my iphone when i move the phone from horizontal to vertical

    You can lock your screen from rotating. Double-click the home button, then slide your finger to the right until your get to the iPod section. There you click the icon on the left and that will lock your screen. You can unlock it the same way.

  • How can we read the screen field values from the report selection screen wi

    Hi expart,
    How can we read the screen field values from the report selection screen with out having an ENTER button pressed  .
    Regards
    Razz

    use this code...
    AT SELECTION-SCREEN ON VALUE-REQUEST FOR p_posnr.
    **Read the Values of the SCREEN FIELDs
    CALL FUNCTION 'DYNP_VALUES_READ'

  • How do you get multiple screens on the iPad with iOS 5.1.1?

    How do you get multiple screens on the iPad with iOS 5.1.1? We just upgraded to iOS 5.1.1, and we see no way to be able to open multiple screens at once. Before, there was a small button in the upper portion of any window. That button would take you from a particular window to the place where multiple windows are open at once. Does it do it differently? Is there a special setting button that we have missed? Thanks!
    One more thing: We are only talking about Safari.

    Guitaristica-
    I don't think I've seen a way to have separate Safari screens visible at the same time.  The small thumbnails were deleted in one of the iOS updates, and replaced with a multiple "Tab" system.
    You can open an additional screen in a new "tab" by pressing and holding on a link until a new menu comes up.
    Fred

Maybe you are looking for

  • Problem in the commission value

    hi can anybody help me on the below problem: 1) Commission Agreements in Invoices:To enable Commission Agreements (Condition Type ZCA1) values to be copied from Sales Orders into the associated Invoices and Commission Credit Note.Currently Invoices r

  • Is there a way to make Time Capsule back-up its contents to an external hdd connected to it's usb port.

         I wanted to know if there is anyway i could automatically backup my time capsule to an external drive connected to it's usb port. I tried using automator to make it copy newly added files into the external but it didn't seem to work as i had hop

  • Why Can't I Import Track 10 from my Music Library?

    I have 350 albums in my computer music library and I can't import any track 10 song from an album to iTunes. The message I get is: "The file 10 <Whatever Song Name>.wma cannot be imported because it does not appear to be a valid exported file." This

  • Consistent crashing when rendering using Keylight in AE CS6

    Ok, so the subject says what is happening. I have tested my RAM several times, and I have even managed to get through the entire render without crashing with 16gb. But when I go over 16gb, it doesn't last longer than 10 minutes rendering. Here is the

  • Next Message after Junk

    In Mavericks (though this may have been before), using the classic layout, when I click on email10 and then click on (Junk) in the toolbar, the next message highligted and displayed depends on the position of the _previous_ email that had been select