How to stop the charges incurred to my account based on the action of itunes storing U2's newest album into my iPhone that I personally did not pay for?

There was no charge. The album was free.

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$300 charge for the phone i did not ask for!!!

Hello,
my name is Irina , phone number xxx-xxx-xxxx.
I came to a Verizon store (Harbor east branch on Fleet street, Baltimore., MD) two months ago to purchase screen protectors for my iphone. Before i left the assistant asked if there was anything else they could help me with. I said the home button wasn't working properly so they offered to take a look at it.
After inspecting the iphone the assistant said the issue could not be fixed and offered to order a replacement iphone for no additional charges, since the inspection had not detected water damage.
I gladly agreed! Received my replacement ipone, mailed the old one back. it was two months ago.
Now two months later i see a $299 charge for the replacement phone i received in march because they detected water damage in my old iphone.
How ridiculous is that? I did not ask for it. If i knew there was a chace of water damage why would i risk a $300 charge replacing my iphone when i could just wait a few months for the iphone 5 free upgrade?! My old phone worked fine, except for the home button being not sensitive.
And now you're expecting me to pay $300 for what?
The store has to take responsibility for this. The charge needs to be taken off my account. My whole family and i have been verizon customers for 5 years and i cant believe this is happening now!
If no action is taken to resolve this problem im going to file a complain to FFC Better Business Bureau.
I'm hoping to hear from a verizon representative as soon as possible. Customer service on the phone would not help.
I can not believe how difficult it is to find contact information to get in touch with the right people who will be in position to help.
Thank you for your coordination,
Irina
>Personal info removed<
Message was edited by: Verizon Moderator

So, my son's iPhone 4s was having issues with the power button and the home button. I bought it less than a year ago and have also purchased the insurance. That said these kept sticking and didn't work, so we took it into the Verizon store where a sales clerk took it to the back and after 15 minutes came back to tell us that his iPhone was broken, and that the problems were common and we could get a new phone under the warranty. We asked 5 questions along the lines of are you sure? They said yes. They looked up our information and NOT ONCE did they advise us to go thru the Insurance option that I pay $9.99 a month for. This issue would be covered by warranty for SURE! They gave us a box to ship it back to Verizon in, ordered him a new phone, and wala it came in the mail 3-5 days later. THEN 10 days AFTER that, I get an email from Verizon telling me that they "disallowed" the warranty claim as the issue was not due to a malfunction of the phone but some kind of damage -- which then they included a picture of (and the picture did NOT even show on the email). They also wanted me to know that I would be seeing a $299 charge for the replacement phone. I didn't even PAY $299 for the original phone back when I bought it - there was a $199 promo deal going on. I called customer service - what a CLUSTER! They pulled up the email and could SEE the picture I couldn't - and the notation apparently saying that the phone had suffered WATER DAMAGE. This PHONE has been treated like GOLD -- it never had ANY Water damage, they are just trying to get out of honoring the Warranty. WHY would the service tech @ the Verizon store tell us it was a common issue covered under warranty AFTER inspection? WHY would he tell us that it would be taken care of and to send the phone into Verizon with a new replacement on the way?? The Customer Service person then shared with me "oh - I see you have the Asurion Insurance" - I said YES, I did get that when we bought the phone. She said we should have SENT the damaged phone thru Insurance for replacement. OMG! We RELIED UPON THEIR OWN employee to discern the nature of the issue. If they had looked up the account and saw I had insurance, why did they not go that route? What a *****. So net net - I AM NOT PAYING $299 for that phone - they can send me to a collection agency. Honestly what a racket and what kind of employees are working there - incompetent. I will NOT pay for that phone. The worst case should have been I had to pay the insurance deductible, but we relied on the Verizon store employee to diagnose the problem and provide recommended action - which WAS WRONG!

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This issue is blocking my access to iTunes and any other file from my home computer. It keeps on telling me that I have to autorise my computer to pass on files, yet, it seems, for all this to happen, I need to get logged in through the phone's Apple ID. This of course is different to my one on my computer - and I have no password for it.
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Well, you're not alone. The question is why is this happening? Since the referenced link shows the same type of problem with Yahoo finance, I suspect there is a coding problem on the site, specific to how Firefox is reading the code. Not being a programmer, I can't offer specific advice other than contacting either Firefox through their Community forum, or Yahoo Finance.

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to be determined after they don't receive it within the 5-day period.
Is there a way to find out for sure how much it's going to cost?
Thanks!
Here's the reason I'm asking:
I forgot to drop it off at FedEx on the way to the airport. My entire family is now on an overseas trip and won't
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Hi and good morning!
I would like to review your account with you and ensure I can help resolve any concerns you have about being charged for this device. Please PM me directly so we can discuss this together. Also, include your name and mobile number with your PM to me.
Thank you so much and have a safe overseas trip!

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Tap Settings, then tap the iCloud icon.
Tap Storage & Backup.
Tap Manage Storage.
Tap your iOS device in the Backups area.
Tap Delete Backup.
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OS X
From the Apple () menu, choose System Preferences, then Click iCloud.
Click the Manage button to view stored data.
Select Backup from the items listed.
Choose the Backup for a specific device in the list provided, and select Delete to remove it from iCloud.
You will be asked to confirm this change. Deleting this backup will also turn off Backup of your iOS device. Choose Delete if you want to turn off Backup and remove all backups for this iOS device from iCloud.
Windows 8 and Windows 7
Open the Windows Control Panel:
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In Windows 7, choose Start > All Programs > iCloud > iCloud.
In the iCloud Control Panel for Windows, click Manage to view your iCloud storage.
Select Backup from the items listed.
Choose the backup for a specific device in the list provided, and select Delete to remove it from iCloud.
You will be asked to confirm this change. Deleting this backup will also turn off backup of your iOS device. Choose Delete if you want to turn off Backup and remove all backups for this iOS device from iCloud.

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COntact support by web chat.
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How to stop the charges incurred to my account based on the action of itunes storing U2's newest album into my iPhone that I personally did not pay for?

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