How to sync digital movie

Hi  I recently purchased a special edition of Toy Story 3 and it included a digital copy that is SUPPOSED to be able to put on my ipad. It doesnt.
I registered the copy with Disney I redeemed the code and still nothing.  It does play on the CPU just wont t

Thanks for responding
It does work on iTunes. One time I did see a H.264 error but then page closed.
Thanks again for any help

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