How to transfer photo's from blackberry storm to laptop

I was on the phone today with my mobile provider for 1 hour only to get the wrong information.
Then I was on with a blackberry representative for 1 1/2 hours. After which my media card would not work anymore.
I lost all my pictures and cannot format my media card. I removed it once during the time with blackberry rep and after that the pictures were all gone.  I said Ok. Let's keep going we tried to format the card and it failed. I am waiting now for a new card. Hopefully there is a problem with the card. I can't imagine what happened when I took it out for a second that made it stop working.
My question is I did find on the site how to use the blackberry as a USB connection. It says I have to install the drivers separately for my computer to recognize it. The only problem is the instructions are old and not for my model phone.
All day today they are telling me then when I connect my blackberry storm 9630 it should appear in MY COMPUTER. I should then be able to drag the pictures from the phone to my pictures on my computer.
The memory on my phone is set for prompt in mass media storage.
The storm never shows up on My Computer. We did check and it shows up under hardware for USB connections it also works perfect with desktop manager.
The pictures take so long using that software I want to find an easier way to do it.
I still want to use the desktop manager for transfering my outlook stuff.
If anyone has any suggestions about the media card stuff please let me know as well.
Solved!
Go to Solution.

Hi susieq, I've had similar problems in the past (and still do - I just can't view the files on my media card when it's plugged into the Storm for some reason).  What I've done is that I've found a microSD card reader and when I want to transfer my files to/from my computer, I just remove the card from my Storm, then plug it into my microSD card reader, and plug that into my computer and transfer the files using Windows Explorer (just like a would any other flash drive or external hard drive).
While not the ideal solution (as you have to find the card reader), this is actually the easiest way to transfer files to and from your computer and microSD card.
And given that you've already tried a whole bunch of things with both a BlackBerry Tech and your carrier's support line, this would be my suggestion.
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